Kore.ai incident

Intermittent Issues Observed on XO 11 Platform – India Instance

Minor Resolved View vendor source →

Kore.ai experienced a minor incident on April 7, 2026 affecting Bot Uptime and Bot Builder, lasting —. The incident has been resolved; the full update timeline is below.

Started
Apr 07, 2026, 01:48 PM UTC
Resolved
Apr 07, 2026, 01:48 PM UTC
Duration
—
Detected by Pingoru
Apr 07, 2026, 01:48 PM UTC

Affected components

Bot UptimeBot Builder

Update timeline

  1. resolved Apr 07, 2026, 01:48 PM UTC

    Dear Users, We observed intermittent issues on the XO 11 platform in the India instance between 06:40 PM IST and 07:05 PM IST. There was no impact to runtime services for customers in the India Production environment. However, the search functionality within the “Interactions” tab was intermittently affected during this time. The issue has been identified and resolved. We sincerely apologize for any inconvenience caused. Our team will continue to closely monitor the system to ensure stability.