Klippa Outage History

We’ve identified an issue on the Doxis AI.dp platform where flows could fail with a “Memory limit exceeded” error despite their memory usage being below the limit. We’ve adjusted the service’s deployment configuration and are actively monitoring the cluster to determine whether this fully resolves the issue.

We have identified the underlying issue and implemented a workaround to resolve it. We’ll monitor the cluster for further abnormalities.

Due to an issue within one of our micro-services that run the financial model, the financial model was unable to process requests between 00:30 and 07:30 (CEST). The model has since recovered, we are still investigating the cause of the issue and will add updates once more information is known. We apologize for any inconvenience this may have caused.

We have discovered a deadlock bug in a downstream library of one of the micro-services behind the financial model, this caused the model to hang up and unable to process any documents. We have fixed the bug and deployed the fix to our cluster.

The DocHorizon Flowbuilder is currently unavailable due to infrastructure issues. We are actively looking into it. Flows and webhooks are currently not being processed.

Requests made to the DocHorizon Prompt Builder service may fail due to a model deployment issue at our hosting provider Microsoft Azure. We recommend retrying requests and expect that the issue is resolved soon.

We’re currently experiencing availability issues on our Legacy OCR API product due to unexpected high load on the database. We have found the root cause and are currently implementing a workaround.