Klippa experienced a major incident on January 27, 2026 affecting DocHorizon Platform and DocHorizon Platform Prompt Builder, lasting 3h 56m. The incident has been resolved; the full update timeline is below.
Affected components
DocHorizon PlatformDocHorizon Platform Prompt Builder
Update timeline
- investigating Jan 27, 2026, 01:31 PM UTC
Requests made to the DocHorizon Prompt Builder service may fail due to a model deployment issue at our hosting provider Microsoft Azure. We recommend retrying requests and expect that the issue is resolved soon.
- monitoring Jan 27, 2026, 04:31 PM UTC
We’re seeing greatly increased success rates on prompt builder calls and are monitoring the situation. We are awaiting confirmation from Microsoft Azure that issues have been resolved before closing this incident.
- resolved Jan 27, 2026, 05:28 PM UTC
Azure has indicated that the issue has been resolved.