Klippa incident

Reduced performance of flowbuilder: runs may fail with message "Memory limit exceeded"

Minor Resolved View vendor source →

Klippa experienced a minor incident on June 4, 2026 affecting Doxis AI.dp Platform and Doxis AI.dp Flow Builder, lasting 9h 50m. The incident has been resolved; the full update timeline is below.

Started
Jun 04, 2026, 01:00 PM UTC
Resolved
Jun 04, 2026, 10:50 PM UTC
Duration
9h 50m
Detected by Pingoru
Jun 04, 2026, 01:00 PM UTC

Affected components

Doxis AI.dp PlatformDoxis AI.dp Flow Builder

Update timeline

  1. investigating Jun 04, 2026, 03:54 PM UTC

    We’ve identified an issue on the Doxis AI.dp platform where flows could fail with a “Memory limit exceeded” error despite their memory usage being below the limit. We’ve adjusted the service’s deployment configuration and are actively monitoring the cluster to determine whether this fully resolves the issue.

  2. investigating Jun 04, 2026, 10:43 PM UTC

    We have identified the underlying issue and implemented a workaround to resolve it. We’ll monitor the cluster for further abnormalities.

  3. resolved Jun 04, 2026, 10:50 PM UTC

    We have identified the underlying issue and implemented a workaround to resolve it. We’ll monitor the cluster for further abnormalities.