Klippa experienced a major incident on January 21, 2026 affecting Legacy OCR API, lasting 27m. The incident has been resolved; the full update timeline is below.
Affected components
Legacy OCR API
Update timeline
- investigating Jan 21, 2026, 02:21 PM UTC
We’re currently experiencing availability issues on our Legacy OCR API product due to unexpected high load on the database. We have found the root cause and are currently implementing a workaround.
- resolved Jan 21, 2026, 02:27 PM UTC
A workaround has been implemented and the API is available again.