Klippa experienced a major incident on February 28, 2026 affecting DocHorizon Platform and DocHorizon Platform Flow Builder, lasting 6h 13m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Feb 28, 2026, 07:02 AM UTC
The DocHorizon Flowbuilder is currently unavailable due to infrastructure issues. We are actively looking into it. Flows are currently not being processed and webhooks will be rejected with a HTTP 503 status code.
- monitoring Feb 28, 2026, 07:25 AM UTC
We have resolved the infrastructure issues, the Flowbuilder is available again and flows will be processed again. We are currently actively monitoring the situation to ensure the stability of the DocHorizon Flowbuilder.
- resolved Feb 28, 2026, 08:29 AM UTC
The DocHorizon Flowbuilder has been running stable again for the last hour, this issue will be marked as resolved, we will actively continue to monitor the situation.