Klippa experienced a major incident on July 13, 2026 affecting Doxis AI.dp Platform and Doxis AI.dp Financial Model, lasting 24m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 13, 2026, 01:13 PM UTC
The financial model is currently experiencing availability issues causing requests to time out. We are investigating the issue.
- resolved Jul 13, 2026, 01:18 PM UTC
This issue has now been resolved. It was caused by newly added server capacity not picking up incoming requests quickly enough. We apologise for any inconvenience.
- investigating Jul 13, 2026, 01:56 PM UTC
We identified and resolved an issue where newly provisioned GPU nodes could not load the drivers required for model inference. As a mitigation, workloads have been moved to unaffected hardware, and all services have been running stable for the past 30 minutes. We will continue to monitor the situation closely.