Kingston University Outage History

Kingston University is up right now

Pingoru has recorded 25 incidents for Kingston University: 25 in the last 12 months and 5 in the last 90 days.

Source: status.kingston.ac.uk

25incidents recorded

25last 12 months

5last 90 days

15 hourstypical duration

Incidents per month

Share of hours with an open incident, any severity

Pingoru began tracking Kingston University in April 2026, so earlier months are not shown. Hover a bar for its value.

Show as a table

Month	Incidents	Hours with an open incident
April 2026	4	116 of 720 (16%)
May 2026	2	17 of 744 (2%)
June 2026	1	4 of 720 (1%)
July 2026	7	66 of 744 (9%)
August 2026	0	0 of 744 (0%)
September 2026	2	35 of 720 (5%)
October 2026	3	53 of 586 (9%)

Incidents, newest first

Minor October 13, 2026 Service Desk Portal (https://portal.kingston.ac.uk) 4h Service Desk Systems

Started Oct 13, 2026, 05:00 PM UTC· resolved Oct 13, 2026, 09:00 PM UTC

completed Oct 13, 2026, 09:00 PM UTC

Due to essential maintenance, the Service Desk Portal (https://portal.kingston.ac.uk) will be unavailable on Tuesday 13th of October between 18:00 and 22:00. We apologise in advance for any inconvenience caused.

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Minor October 10, 2026 Network Transformation Project - Critical Network Migration 1d 8h Network

Started Oct 10, 2026, 07:00 AM UTC· resolved Oct 11, 2026, 03:00 PM UTC

completed Oct 11, 2026, 03:00 PM UTC

As part of our Network Transformation Programme, we will be migrating our Internet Connectivity to a new network platform. This is a critical infrastructure upgrade and will take place during the scheduled maintenance window. Date: Saturday 10th & Sunday 11th of October Time: 08:00 – 16:00 Expected Impact Network services will be affected during the change window as the migration is carried out. While every effort will be made to minimise disruption, users may experience brief periods of reduced connectivity to some services, including: • Temporary interruption to internet access • Short-term loss of access to network resources • Intermittent availability of business applications • VPN sessions may disconnect and require reconnection During the migration, some university services that rely on network connectivity may experience a short interruption. Connectivity is expected to be restored automatically once the migration is complete, and most users should reconnect without any action being required. What You Need to Do • Avoid scheduling network-dependent activities during this period. • Restart your device if you experience connectivity issues after the migration. • Report any ongoing issues to the IT Service Desk after the maintenance window has concluded. Support The Project and Network Teams will actively manage and monitor the migration throughout the change window to minimise disruption and restore services as quickly as possible. We appreciate your patience and cooperation as we complete this important infrastructure upgrade.

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Minor October 1, 2026 The Future Skills Platform 2h Web based services

Started Oct 01, 2026, 05:00 PM UTC· resolved Oct 01, 2026, 07:00 PM UTC

completed Oct 01, 2026, 07:00 PM UTC

The Future Skills Platform will be unavailable for a few minutes sometime between 18:00 and 20:00 tonight (Thursday 1 October) due to an upgrade. If you experience an issue, please try to access the Future Skills Platform after a few minutes. If you encounter ongoing issues, please email [email protected] for further assistance.

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Minor September 30, 2026 SEAtS mobile application 3h Web based services

Started Sep 30, 2026, 04:00 PM UTC· resolved Sep 30, 2026, 07:00 PM UTC

completed Sep 30, 2026, 07:00 PM UTC

In order to mitigate an ongoing issue with the SEAtS mobile application, work is taking place tonight, Wednesday 30th of September, between 17:00 and 20:00 on the SEAtS platform. We apologise in advance for any inconvenience caused.

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Minor September 29, 2026 Seats mobile app 2d 1h Web based services

Started Sep 29, 2026, 01:07 PM UTC· resolved Oct 01, 2026, 03:02 PM UTC

identified Sep 29, 2026, 01:07 PM UTC

ITS are aware of issues when using the Seats mobile app. We are investigating urgently and apologise for the inconvenience caused. We will provide further updates via this channel.
investigating Sep 30, 2026, 10:00 AM UTC

Investigations continue, in the meantime, you can use your ID card on the card readers to check in as usual.
resolved Oct 01, 2026, 03:02 PM UTC

The issue affecting sign-in to the SEAtS mobile app has been resolved and users should now be able to log in successfully. We apologise for any inconvenience caused.

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Minor July 24, 2026 External Telephone Lines Unavailable 3h 14m

Started Jul 24, 2026, 10:25 AM UTC· resolved Jul 24, 2026, 01:40 PM UTC

investigating Jul 24, 2026, 10:25 AM UTC

We are currently experiencing an issue affecting incoming external telephone calls to the University. We are investigating the issue as a priority and are working to restore service as quickly as possible, we apologise for the inconvenience.
resolved Jul 24, 2026, 01:40 PM UTC

The issue affecting incoming external telephone calls to the University has now been resolved, and normal service has been restored. Thank you for your patience while we investigated and resolved the issue. We apologise for any inconvenience caused.

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Minor July 16, 2026 Global Outage Impacting Access to Canvas 22h 42m VLE

Started Jul 16, 2026, 09:32 AM UTC· resolved Jul 17, 2026, 08:15 AM UTC

identified Jul 16, 2026, 09:32 AM UTC

There is currently a global outage impacting access to some cloud based systems, for Kingston University the outage is currently impacting access to Canvas. ITS are currently investigating.
monitoring Jul 16, 2026, 10:41 AM UTC

Access to Canvas has been restored, although there might be intermittent access issues whilst Canvas’ 3rd party fully restore all their services . ITS will continue to monitor.
resolved Jul 17, 2026, 08:15 AM UTC

Yesterday’s access to Canvas issue has been monitored closely and has shown no sign of reoccurrence. We are now confident the issue has been resolved by the vendor.

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Minor July 8, 2026 Printing Issue 4h 43m MFD - Print / Copy / Scan

Started Jul 08, 2026, 10:36 AM UTC· resolved Jul 08, 2026, 03:19 PM UTC

investigating Jul 08, 2026, 10:36 AM UTC

We are currently investigating an issue affecting printing across all campuses. When releasing documents to print, the system indicates that the job has been successfully released, but nothing is printed by the device. Our team is actively investigating the issue and working to restore the service as quickly as possible. We apologise for any inconvenience caused.
resolved Jul 08, 2026, 03:19 PM UTC

The issue affecting printing across all campuses has now been resolved, and the printing service has been restored. Thank you for your patience while we investigated and resolved the issue. We apologise for any inconvenience caused.

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Minor July 7, 2026 Planon 1h 30m Web based services

Started Jul 07, 2026, 04:30 PM UTC· resolved Jul 07, 2026, 06:00 PM UTC

completed Jul 07, 2026, 06:00 PM UTC

Due to essential maintenance, the Estates Management System ‘Planon’ will not be available between 17:30 and 19:00 on Tuesday 7th July. We apologise in advance for any inconvenience caused by this work.

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Minor July 3, 2026 Handshake 1d 5h Web based services

Started Jul 03, 2026, 04:00 PM UTC· resolved Jul 04, 2026, 09:00 PM UTC

completed Jul 04, 2026, 09:00 PM UTC

Essential Scheduled maintenance on Handshake from 03/07/2026 at 5pm to 04/07/2026 at 10pm.

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Minor July 3, 2026 Wi-Fi/Eduroam Connectivity Issue 2h 2m Wi-Fi

Started Jul 03, 2026, 01:02 PM UTC· resolved Jul 03, 2026, 03:05 PM UTC

investigating Jul 03, 2026, 01:02 PM UTC

We are currently experiencing issues with wi-fi/eduroam. We are investigating the issue and apologise for the inconvenience.
resolved Jul 03, 2026, 03:05 PM UTC

The issue impacting wi-fi/eduroam has now been resolved and service has been restored. We apologise for the inconvenience.

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Minor June 4, 2026 Linkedin Learning 4h Web based services

Started Jun 04, 2026, 09:00 AM UTC· resolved Jun 04, 2026, 01:00 PM UTC

completed Jun 04, 2026, 01:00 PM UTC

LinkedIn Learning will be unavailable on Thursday 4th of June between 10:00 and 14:00 due to essential maintenance work being carried out. During this period, users will not be able to access LinkedIn Learning courses or content. We apologise for any inconvenience caused while we carry out this work.

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Minor May 26, 2026 Student Hub chatbot - ebbot 5h Web based services

Started May 26, 2026, 09:00 PM UTC· resolved May 27, 2026, 02:00 AM UTC

completed May 27, 2026, 02:00 AM UTC

Due to extended maintenance from Tuesday 26th of May at 22:00pm to 03:00am on Wednesday 27th of May, the Student Hub chatbot service will not be available. We apologies in advance for any for the inconvenience caused.

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Minor May 23, 2026 Unified Finance & HR system 12h Unified

Started May 23, 2026, 04:00 PM UTC· resolved May 24, 2026, 04:00 AM UTC

completed May 24, 2026, 04:00 AM UTC

Due to essential maintenance the Unified Finance & HR system will not be available between 17:00 hrs Saturday 23rd May to 05:00 hrs Sunday 24th May. We apologise in advance for any inconvenience this may cause.

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Minor April 21, 2026 IT Service Desk portal - Currently down 1h 22m Other

Started Apr 21, 2026, 01:55 PM UTC· resolved Apr 21, 2026, 03:17 PM UTC

investigating Apr 21, 2026, 01:55 PM UTC

IT Service Desk portal is currently down and being investigated now. Further updates to follow.
resolved Apr 21, 2026, 03:17 PM UTC

Service appears to be restored. Monitoring continues.

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Minor April 18, 2026 Epad/Emora MyProgress/MyShowcase Application Information 1d 10h Web based services

Started Apr 18, 2026, 06:00 AM UTC· resolved Apr 19, 2026, 04:00 PM UTC

completed Apr 19, 2026, 04:00 PM UTC

Please note that MyProgress (Epad/Emora) will be unavailable from 0700 on 18th April until 1700 on 19th April, for a site upgrade. Students, who use the app, are reminded to sync all items beforehand and when prompted, update to Version 8.10 of the app. We apologise in advance for any inconvenience whilst this work is carried out.

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Minor April 15, 2026 Timetabling 'Resource Booker' prep for rollover to academic year '26\27' 4d 17h Timetabling

Started Apr 15, 2026, 03:00 PM UTC· resolved Apr 20, 2026, 08:00 AM UTC

completed Apr 20, 2026, 08:00 AM UTC

Due to essential maintenance the Resource Booker system ‘mybookings.kingston.ac.uk’ will not be available between 16:00 hrs on the 15th April and 09:00 hrs on Monday 20th April. We apologise in advance for any inconvenience caused.

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Minor April 15, 2026 Unified Performance Issues 1h 22m Unified

Started Apr 15, 2026, 12:29 PM UTC· resolved Apr 15, 2026, 01:51 PM UTC

investigating Apr 15, 2026, 12:29 PM UTC

Please be aware that we are currently investigating performance issues with Unified. This has been escalated with the vendor and we apologise for the inconvenience.
resolved Apr 15, 2026, 01:51 PM UTC

The issue impacting Unified has now been identified and resolved by the vendor. We apologise for the inconvenience and if you experience any further issues please raise this with the Service Desk (https://portal.kingston.ac.uk).

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Minor March 3, 2026 Estates Management System 5h Other

Started Mar 03, 2026, 06:00 PM UTC· resolved Mar 03, 2026, 11:00 PM UTC