Resolved after 2 days 1 hour, affecting Web based services, on September 29, 2026.
The issue affecting sign-in to the SEAtS mobile app has been resolved and users should now be able to log in successfully. We apologise for any inconvenience caused.
Affected components
Update timeline
- identified Sep 29, 2026, 01:07 PM UTC
ITS are aware of issues when using the Seats mobile app. We are investigating urgently and apologise for the inconvenience caused. We will provide further updates via this channel.
- investigating Sep 30, 2026, 10:00 AM UTC
Investigations continue, in the meantime, you can use your ID card on the card readers to check in as usual.
- resolved Oct 01, 2026, 03:02 PM UTC
The issue affecting sign-in to the SEAtS mobile app has been resolved and users should now be able to log in successfully. We apologise for any inconvenience caused.
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