Khoros incident
Missing/Delayed Community Analytics and Bulk Data API output
Khoros experienced a minor incident on June 15, 2026 affecting Analytics, lasting 22d 21h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jun 15, 2026, 03:28 PM UTC
We have identified the root cause and are implementing recovery measures.
- monitoring Jun 15, 2026, 09:40 PM UTC
We have resolved the issue and backfilled the missing analytics.
- monitoring Jun 18, 2026, 02:50 AM UTC
We have backfilled the data for all the missing days and continuing to monitor for any further issue.
- monitoring Jun 19, 2026, 08:28 AM UTC
We have not observed any further issues during the monitoring period. The system continues to operate as expected, and we will keep monitoring to ensure stability.
- monitoring Jun 22, 2026, 03:22 AM UTC
We are continuing to monitor this to ensure that things are looking good.
- monitoring Jun 22, 2026, 02:31 PM UTC
We have not observed any further issues during the monitoring period. The system continues to operate as expected, and we will keep monitoring to ensure stability.
- monitoring Jun 23, 2026, 04:08 AM UTC
We are maintaining our monitoring to confirm ongoing stability and will provide updates as needed.
- monitoring Jun 23, 2026, 02:56 PM UTC
Monitoring continues to confirm ongoing stability and we will provide updates as needed.
- monitoring Jun 23, 2026, 09:03 PM UTC
We continue monitoring to confirm ongoing stability and will provide updates if needed.
- monitoring Jun 24, 2026, 03:33 AM UTC
Our team remains engaged in monitoring to ensure continued stability and will post updates as needed.
- monitoring Jun 24, 2026, 02:37 PM UTC
Monitoring continues to confirm ongoing stability and we will provide updates as needed.
- monitoring Jun 24, 2026, 09:04 PM UTC
Our team remains engaged in monitoring to ensure continued stability and will post updates as needed.
- monitoring Jun 25, 2026, 04:18 AM UTC
We continue monitoring to confirm ongoing stability and will provide updates if needed.
- monitoring Jun 25, 2026, 07:44 PM UTC
Our team remains engaged in monitoring to ensure continued stability and will post updates as needed.
- monitoring Jun 26, 2026, 02:03 AM UTC
Our team remains engaged in monitoring to ensure continued stability and will post updates as needed.
- monitoring Jun 26, 2026, 11:10 AM UTC
We continue monitoring to confirm ongoing stability and will provide updates if needed.
- monitoring Jun 29, 2026, 02:35 AM UTC
We continue monitoring to confirm ongoing stability and will provide updates as needed.
- monitoring Jun 29, 2026, 08:55 PM UTC
Our team remains engaged in monitoring to ensure continued stability and will post updates as needed.
- monitoring Jun 30, 2026, 03:44 AM UTC
All Community Analytics backfills have been completed, and data is flowing as expected. We have identified a remaining gap in Registration metrics dating back to May 21. Our team is actively working on the backfill for this data. We will continue to provide updates on progress made towards completing this backfill.
- monitoring Jun 30, 2026, 09:10 PM UTC
Our team remains engaged in monitoring to ensure continued stability and will post updates as needed.
- monitoring Jul 01, 2026, 04:21 AM UTC
The Registration metrics backfill is still in progress. Our team continues working to complete this data. The next update will be provided in 24 hours.
- monitoring Jul 01, 2026, 11:58 PM UTC
The Registration metrics backfill remains in progress. Our team is continuing to work through the remaining data gap and will provide another update as progress is made.
- monitoring Jul 02, 2026, 11:34 PM UTC
The recovery for the Analytics Data gaps has been completed. Validation has confirmed that affected data is available again, and no further recurrence has been identified for this incident. Any remaining environment-specific or separate metric-related follow-up will continue to be tracked outside of this incident. We will continue monitoring this fix for the next 24 hours. Thank you for your patience.
- monitoring Jul 03, 2026, 03:19 AM UTC
The backfill for Registration metrics in Community Analytics remains in progress. Registration data for the previously identified gap period is being restored and partial recovery is confirmed. We will continue monitoring and provide an update once the backfill is fully complete.
- monitoring Jul 04, 2026, 06:58 AM UTC
No issues are observed currently with the backfills. We are continuing to monitoring this.
- monitoring Jul 04, 2026, 01:19 PM UTC
Our team remains engaged in monitoring to ensure continued stability for our customers.
- monitoring Jul 05, 2026, 05:01 AM UTC
Our team remains engaged in monitoring to ensure continued stability for our customers.
- monitoring Jul 05, 2026, 12:57 PM UTC
Our team remains engaged in monitoring to ensure continued stability and will post updates as needed.
- monitoring Jul 07, 2026, 09:01 AM UTC
Our team remains engaged in monitoring to ensure continued stability and will post updates as they come up.
- monitoring Jul 08, 2026, 07:51 AM UTC
Our team remains engaged in monitoring to ensure continued stability for our customers.
- resolved Jul 08, 2026, 12:56 PM UTC
All Community Analytics backfills have now been completed, including the remaining metrics. No further data gaps related to this incident have been identified. Thank you for your patience while our teams completed the recovery and validation work.