Keepit Outage History
Keepit degraded · 3 long-running issues View live status →Pingoru has recorded 51 incidents for Keepit: 15 in the last 12 months and 7 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 1 | 28 of 720 (4%) |
| May 2026 | 2 | 139 of 744 (19%) |
| June 2026 | 0 | 0 of 720 (0%) |
| July 2026 | 1 | 11 of 744 (1%) |
| August 2026 | 3 | 267 of 744 (36%) |
| September 2026 | 0 | 91 of 720 (13%) |
| October 2026 | 4 | 34 of 744 (5%) |
| November 2026 | 0 | 35 of 107 (33%) |
Incidents, newest first
Minor October 30, 2026 Delayed Backup Jobs in US-DC 2d 20h SaaS Backup
Started Oct 30, 2026, 02:22 PM UTC· resolved Nov 02, 2026, 11:16 AM UTC
- identified Oct 30, 2026, 02:22 PM UTC
Some backup jobs in US-DC are running late. A corrective action has been applied, and we are waiting for full recovery. We are monitoring the situation and will update as soon as the situation changes.
- monitoring Oct 31, 2026, 07:37 PM UTC
Backup jobs in US-DC are back to normal operation. We are monitoring the situation to confirm stability
- resolved Nov 02, 2026, 11:16 AM UTC
This incident has been resolved.
Notice August 25, 2026 Intermittent Connectivity Issues — DE/FR Region 1d 5h User Interface, API
Started Aug 25, 2026, 02:12 PM UTC· resolved Aug 26, 2026, 08:06 PM UTC
- investigating Aug 25, 2026, 02:12 PM UTC
We are aware of intermittent connectivity issues in the DE/FR region caused by a scheduled network maintenance by our infrastructure provider, which is causing problems with login. We will provide a further update once the maintenance is complete
- monitoring Aug 26, 2026, 01:12 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 26, 2026, 08:06 PM UTC
This incident has been resolved.
Minor August 21, 2026 Investigating — Microsoft Graph Synchronization Errors for New Connectors 53d 19h SaaS Backup, SaaS Backup, SaaS Backup, SaaS Backup and 3 more
Started Aug 21, 2026, 07:06 PM UTC· resolved Oct 14, 2026, 02:16 PM UTC
- investigating Aug 21, 2026, 07:06 PM UTC
Following our earlier resolution update, customers have reported that the issue persists. We have confirmed this and are actively investigating in collaboration with Microsoft, whose fix appears to not yet be fully deployed. We will provide a further update as soon as we have confirmation from Microsoft.
- investigating Aug 25, 2026, 01:04 PM UTC
We are still awaiting confirmation from Microsoft that their fix has been fully deployed. We continue to monitor the situation closely and will provide a further update as soon as new information is available
- identified Aug 26, 2026, 05:35 PM UTC
We are still working with Microsoft to confirm that their fix has been fully deployed and will provide a further update as soon as new information is available
- identified Sep 01, 2026, 07:01 PM UTC
No new updates from Microsoft. We will share information as soon as it becomes available
- monitoring Oct 14, 2026, 10:25 AM UTC
We are no longer observing synchronization errors on our side and are actively monitoring to confirm full resolution
- resolved Oct 14, 2026, 02:16 PM UTC
This incident has been resolved.
Major August 20, 2026 Backup Job Failures – CH Region 21h 39m SaaS Backup
Started Aug 20, 2026, 09:27 PM UTC· resolved Aug 21, 2026, 07:07 PM UTC
- investigating Aug 20, 2026, 09:27 PM UTC
Some customers in the Switzerland region are experiencing backup job failures on their connectors. We are actively investigating the root cause. Further updates will follow
- resolved Aug 21, 2026, 07:07 PM UTC
This incident has been resolved.
Minor July 22, 2026 Failed Jobs - DK Region 10h 56m SaaS Backup
Started Jul 22, 2026, 09:02 AM UTC· resolved Jul 22, 2026, 07:59 PM UTC
- investigating Jul 22, 2026, 09:02 AM UTC
We are currently experiencing failed jobs in the DK region. The OPS team is investigating the root cause, and we will keep you updated
- monitoring Jul 22, 2026, 11:29 AM UTC
The issue with failed jobs in the DK region has been resolved, and all services are back to normal. We are continuing to monitor the situation to ensure full stability
- resolved Jul 22, 2026, 07:59 PM UTC
This incident has been resolved.
Minor May 20, 2026 Degraded Browsing and Indexing in US-DC 5d 19h User Interface, API, SaaS Backup
Started May 20, 2026, 01:54 PM UTC· resolved May 26, 2026, 09:10 AM UTC
- investigating May 20, 2026, 01:54 PM UTC
We are currently experiencing indexing delays and slow browsing speeds in the US-DC region. Our team is actively investigating the issue and will provide updates as soon as it is resolved
- identified May 21, 2026, 06:32 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring May 21, 2026, 08:07 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 26, 2026, 09:10 AM UTC
This incident has been resolved.
Notice May 5, 2026 Frankfurt Datacenter Connectivity Disruption 4h 23m
Started May 05, 2026, 11:23 AM UTC· resolved May 05, 2026, 03:46 PM UTC
- monitoring May 05, 2026, 11:23 AM UTC
We have experienced a disruption with our Frankfurt datacenter connectivity. The root cause has been identified, and we have mitigated the issue. We will continue to monitor the situation until a permanent fix is in place
- resolved May 05, 2026, 03:46 PM UTC
This incident has been resolved.
Minor April 15, 2026 Microsoft Teams Chat Backups Failing for Some Users 1d 3h SaaS Backup, SaaS Backup, SaaS Backup
Started Apr 15, 2026, 09:44 AM UTC· resolved Apr 16, 2026, 01:38 PM UTC
- investigating Apr 15, 2026, 09:44 AM UTC
We have identified an issue affecting Microsoft Teams Chat backups for some users in multiple regions following a recent update. The rollout has been paused while we investigate and implement a fix. Our team is actively working to resolve the issue while identifying the root cause. Next update in 90 minutes.
- identified Apr 15, 2026, 01:46 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Apr 15, 2026, 07:24 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Apr 16, 2026, 01:38 PM UTC
This incident has been resolved.
Notice March 19, 2026 Keepit A/S is appointing a new internal sub-processor – SaaS Backup, SaaS Backup, SaaS Backup, SaaS Backup
Started Mar 19, 2026, 01:03 PM UTC· resolved Mar 19, 2026, 01:03 PM UTC
- resolved Mar 19, 2026, 01:03 PM UTC
Dear Customers, we're writing to inform you of an update to your Data Processing Agreement. This update concerns only customers who entered into the agreement with Keepit A/S. Effective 1st of June, 2026 Keepit is adding Keepit Poland Sp. z o.o. to our sub-processors list. Keepit Poland is our wholly owned subsidiary based in the European Union. As we've scaled to serve over 20,000 companies globally, we faced a choice to either outsource part of our operations to third-party providers or to invest in our own EU subsidiary. We chose the latter. Keepit Poland isn't a third-party vendor, it's Keepit. Same ownership, same security certifications, same standards. Nothing changes regarding our data security or data residency commitments. You will continue to work with the same Keepit team, using the same secure platform. We’ve simply grown our internal resources. In accordance with our Data Processing Agreement, you have the right to object to this change. If you wish to do so, please contact us at [email protected] within the timeframe specified in your Data Processing Agreement with us. We've prepared an FAQ addressing questions that you might have about this change, which you can find on Keepit's website when you go to the Data Processing Agreement page. If you have specific concerns or would like to discuss this further, please contact our data protection team at [email protected].
Notice March 11, 2026 Search import delays in UK region 1d 23h
Started Mar 11, 2026, 09:59 AM UTC· resolved Mar 13, 2026, 09:35 AM UTC
- investigating Mar 11, 2026, 09:59 AM UTC
The United Kingdom (UK-LD) region is experiencing delays in indexing. We are working to resolve the issue and will update the status page as soon as it is resolved
- identified Mar 12, 2026, 10:09 AM UTC
The issue has been identified and a fix is being implemented
- monitoring Mar 12, 2026, 08:24 PM UTC
A fix has been implemented and we are monitoring the results
- resolved Mar 13, 2026, 09:35 AM UTC
This incident has been resolved
Notice January 22, 2026 Intermittent Issue with SharePoint & OneDrive Version Backups 4d 19h
Started Jan 22, 2026, 02:57 PM UTC· resolved Jan 27, 2026, 10:18 AM UTC
- identified Jan 22, 2026, 02:57 PM UTC
We have identified an issue affecting backups of SharePoint and OneDrive file versions. The root cause has been identified, and a fix is in progress. Existing file versions remain safe and preserved, with no impact to previously backed-up data. Further updates will be shared as they become available.
- monitoring Jan 25, 2026, 10:10 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jan 27, 2026, 10:18 AM UTC
This incident has been resolved.
Notice December 4, 2025 Snapshot Size Inconsistency 8d 3h
Started Dec 04, 2025, 11:46 AM UTC· resolved Dec 12, 2025, 03:04 PM UTC
- identified Dec 04, 2025, 11:46 AM UTC
We've detected a discrepancy in the size of snapshots completed during the last 24 hours. We've identified the underlying issues, and are currently mitigating the problem. We expect the issue to be resolved by 19:00 UTC on 04 December 2025
- monitoring Dec 04, 2025, 09:23 PM UTC
The root cause of the issue has been identified and removed. As a result, customer accounts are no longer at risk of further impact. The accounts that were previously affected are currently being reviewed individually to determine the best remediation approach. Additional updates will be provided as remediation progresses
- monitoring Dec 05, 2025, 03:08 PM UTC
Remediation efforts are still in progress, and previously affected accounts continue to be reviewed to ensure the appropriate corrective actions are applied. Further updates will be shared as the work advances
- monitoring Dec 08, 2025, 04:43 PM UTC
Remediation work is still in progress
- monitoring Dec 09, 2025, 08:00 PM UTC
Efforts to complete remediation are continuing
- monitoring Dec 11, 2025, 07:16 AM UTC
Ongoing efforts are focused on completing the remaining remediation steps
- resolved Dec 12, 2025, 03:04 PM UTC
The underlying issue has been remediated, and monitoring confirms no continuing impact. The incident is now resolved
Notice July 16, 2025 Missing Keepit app in Google Workspace Marketplace 41d 6h
Started Jul 16, 2025, 12:08 PM UTC· resolved Aug 26, 2025, 06:10 PM UTC
- identified Jul 16, 2025, 12:08 PM UTC
As part of an upcoming upgrade to the Keepit connector for Google Workspace, we uploaded a new version of the Keepit app for Google Workspace to the Google Workspace Marketplace. This triggered Google's normal automated review process. The automated process encountered several unusual verification errors not related to our code change, and we're working with Google staff to resolve them. Until Google is able to resolve them, users who do not have a pre-existing Google Workspace connector cannot add a new one. We will provide updates as Google updates us, but because of the nature of their support processes, we can't provide an exact timeline
- identified Jul 30, 2025, 11:43 AM UTC
We're continuing to work with Google to complete their extended verification process and return the Keepit app to the Google Workspace Marketplace
- identified Aug 01, 2025, 09:10 PM UTC
Due to additional requirements from Google’s Trust and Safety Team, the verification of "Keepit for Google Workspace" application is still underway. We are in the final stages of the Google verification process. This is a top priority for our team, which is actively collaborating with Google to resolve the issue and restore availability as soon as possible. We appreciate your patience and understanding
- identified Aug 06, 2025, 10:10 AM UTC
The Keepit for Google Workspace application remains under review by Google’s Trust and Safety Team as part of their extended verification process. We are in ongoing direct contact with Google to address their requirements and are actively working to have the app re-listed on the Marketplace as soon as possible. We appreciate your continued patience and understanding during this time
- identified Aug 08, 2025, 10:51 AM UTC
The Keepit for Google Workspace app is still undergoing Google’s extended review process. Our team is working closely with the Google Cloud Team to address all outstanding points and ensure the app is re-listed on the Google Workspace Marketplace at the earliest opportunity. Thank you for your continued patience and support as we work toward a resolution
- identified Aug 11, 2025, 02:10 PM UTC
The Keepit for Google Workspace application remains under review by Google’s Trust & Safety Team as part of their extended verification process. We are in direct contact with the Google Cloud Team to address all outstanding requirements and work toward having the application re-listed on the Google Workspace Marketplace as quickly as possible
- identified Aug 21, 2025, 07:30 PM UTC
Following collaboration with Google, the Keepit for Google Workspace application is now available again on the Google Workspace Marketplace. Keepit is preparing a hotfix to restore full functionality. After the hotfix is released, the restore of scripts in native format will be temporarily unavailable, while all other restore capabilities will remain fully operational. Backup of scripts continues as expected, and only the restore in native format is affected. Keepit will continue to work on restoring support for scripts in their native format and will provide updates as progress is made
- monitoring Aug 22, 2025, 01:44 PM UTC
Keepit has successfully deployed the fix across all environments. The Keepit for Google Workspace application is now fully operational, and Customers can continue using the service without any disruptions. We will continue to closely monitor performance to ensure full stability
- resolved Aug 26, 2025, 06:10 PM UTC
The fix has been successfully deployed across all environments. After a period of monitoring, no performance issues have been observed. The incident is now considered resolved and will be closed
Notice May 29, 2025 Search import delays in DE region 71d 9h
Started May 29, 2025, 10:46 AM UTC· resolved Aug 08, 2025, 08:05 PM UTC
- investigating May 29, 2025, 10:46 AM UTC
The Germany (DE-FR) region is experiencing delays in indexing. We are working to resolve the issue and will update the status page as soon as it is resolved
- investigating Jun 02, 2025, 01:31 PM UTC
We are continuing to investigate this issue.
- monitoring Jul 03, 2025, 08:42 AM UTC
We have deployed a fix, and are monitoring system performance to confirm the issue has been fully resolved
- resolved Aug 08, 2025, 08:05 PM UTC
This incident has been resolved.
Notice May 23, 2025 User access issues on US environment 27d 6h User Interface, API
Started May 23, 2025, 05:29 AM UTC· resolved Jun 19, 2025, 12:15 PM UTC
- investigating May 23, 2025, 05:29 AM UTC
We are currently experiencing an outage affecting user interface access in the US region. Our team is actively investigating the issue, and we will provide updates as more information becomes available
- investigating May 23, 2025, 07:00 AM UTC
We are continuing to investigate this issue.
- investigating May 23, 2025, 09:04 AM UTC
We are continuing to investigate this issue.
- monitoring May 23, 2025, 02:23 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring May 26, 2025, 02:19 PM UTC
We are continuing to monitor for any further issues.
- monitoring Jun 03, 2025, 06:30 AM UTC
We are continuing to monitor for any further issues.
- monitoring Jun 04, 2025, 01:38 PM UTC
We are continuing to monitor for any further issues.
- monitoring Jun 05, 2025, 06:59 AM UTC
We will be performing maintenance on our database cluster today starting at 09:00 UTC. During this time, you may experience slower API responses or brief service delays. We will provide an update as soon as the maintenance is complete. We appreciate your patience and understanding.
- monitoring Jun 08, 2025, 05:41 AM UTC
Maintenance is complete. We're now monitoring the system to ensure it remains stable
- resolved Jun 19, 2025, 12:15 PM UTC
This incident has been resolved.
Notice May 15, 2025 "Impossible travel" alerts from Microsoft in the DK region 55d 4h
Started May 15, 2025, 06:16 AM UTC· resolved Jul 09, 2025, 10:41 AM UTC
- investigating May 15, 2025, 06:16 AM UTC
A small number of customers in the DK-CO region have reported receiving "impossible travel" alerts from Microsoft for mailboxes that are included in a running Keepit backup connector. We are working with Microsoft to investigate these reports and determine a root cause. Next update 18:00 GMT
- investigating May 15, 2025, 07:03 PM UTC
We are continuing to investigate this issue. Next update 17:00 GMT
- investigating May 16, 2025, 09:14 PM UTC
We are continuing to investigate this issue.
- investigating Jun 03, 2025, 06:30 AM UTC
We are continuing to investigate this issue.
- resolved Jul 09, 2025, 10:41 AM UTC
This incident has been resolved.
Minor April 21, 2025 Connectivity issues in the US region 2d 18h User Interface, API
Started Apr 21, 2025, 02:14 PM UTC· resolved Apr 24, 2025, 08:46 AM UTC
- investigating Apr 21, 2025, 02:14 PM UTC
We are seeing problems with login and are investigating the issue
- identified Apr 22, 2025, 07:03 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Apr 22, 2025, 02:25 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Apr 24, 2025, 08:46 AM UTC
This incident has been resolved.
Notice November 22, 2024 Service Issue 2d 20h User Interface
Started Nov 22, 2024, 01:23 PM UTC· resolved Nov 25, 2024, 10:19 AM UTC
- investigating Nov 22, 2024, 01:23 PM UTC
We are experiencing some technical problems, that might interrupt downloads from our site. We apologize for the inconvenience and are working to resolve it as quickly as possible.
- monitoring Nov 22, 2024, 06:23 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Nov 25, 2024, 10:19 AM UTC
This incident has been resolved.
Notice November 19, 2024 Notification issue 8d 2h
Started Nov 19, 2024, 01:50 PM UTC· resolved Nov 27, 2024, 04:18 PM UTC
- identified Nov 19, 2024, 01:50 PM UTC
Customers may experience issues receiving emails. We apologize for the inconvenience and are working to resolve it as quickly as possible
- identified Nov 20, 2024, 06:13 PM UTC
We are continuing to work on a fix for this issue.
- identified Nov 22, 2024, 12:58 PM UTC
We are continuing to work on a fix for this issue.
- identified Nov 24, 2024, 07:50 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Nov 26, 2024, 08:17 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Nov 27, 2024, 04:18 PM UTC
This incident has been resolved.
Notice November 18, 2024 Delay in Support response due to a technical issue 21h
Started Nov 18, 2024, 11:20 AM UTC· resolved Nov 19, 2024, 08:21 AM UTC
- investigating Nov 18, 2024, 11:20 AM UTC
Due to an ongoing issue, customers may experience delays in receiving responses to support tickets on the platform. We apologize for the inconvenience and are working to resolve it as quickly as possible
- identified Nov 18, 2024, 02:05 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Nov 18, 2024, 03:14 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Nov 19, 2024, 08:21 AM UTC
This incident has been resolved.