Keepit experienced a notice incident on December 4, 2025, lasting 8d 3h. The incident has been resolved; the full update timeline is below.
Update timeline
- identified Dec 04, 2025, 11:46 AM UTC
We've detected a discrepancy in the size of snapshots completed during the last 24 hours. We've identified the underlying issues, and are currently mitigating the problem. We expect the issue to be resolved by 19:00 UTC on 04 December 2025
- monitoring Dec 04, 2025, 09:23 PM UTC
The root cause of the issue has been identified and removed. As a result, customer accounts are no longer at risk of further impact. The accounts that were previously affected are currently being reviewed individually to determine the best remediation approach. Additional updates will be provided as remediation progresses
- monitoring Dec 05, 2025, 03:08 PM UTC
Remediation efforts are still in progress, and previously affected accounts continue to be reviewed to ensure the appropriate corrective actions are applied. Further updates will be shared as the work advances
- monitoring Dec 08, 2025, 04:43 PM UTC
Remediation work is still in progress
- monitoring Dec 09, 2025, 08:00 PM UTC
Efforts to complete remediation are continuing
- monitoring Dec 11, 2025, 07:16 AM UTC
Ongoing efforts are focused on completing the remaining remediation steps
- resolved Dec 12, 2025, 03:04 PM UTC
The underlying issue has been remediated, and monitoring confirms no continuing impact. The incident is now resolved