Keepit incident

Intermittent Issue with SharePoint & OneDrive Version Backups

Notice Resolved View vendor source →

Keepit experienced a notice incident on January 22, 2026, lasting 4d 19h. The incident has been resolved; the full update timeline is below.

Started
Jan 22, 2026, 02:57 PM UTC
Resolved
Jan 27, 2026, 10:18 AM UTC
Duration
4d 19h
Detected by Pingoru
Jan 22, 2026, 02:57 PM UTC

Update timeline

  1. identified Jan 22, 2026, 02:57 PM UTC

    We have identified an issue affecting backups of SharePoint and OneDrive file versions. The root cause has been identified, and a fix is in progress. Existing file versions remain safe and preserved, with no impact to previously backed-up data. Further updates will be shared as they become available.

  2. monitoring Jan 25, 2026, 10:10 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jan 27, 2026, 10:18 AM UTC

    This incident has been resolved.