Keepit incident
Investigating — Microsoft Graph Synchronization Errors for New Connectors
Keepit is currently experiencing a minor incident affecting SaaS Backup and SaaS Backup and 1 more component, which began 46d ago. The vendor's full update timeline is below.
Affected components
Update timeline
- investigating Aug 21, 2026, 07:06 PM UTC
Following our earlier resolution update, customers have reported that the issue persists. We have confirmed this and are actively investigating in collaboration with Microsoft, whose fix appears to not yet be fully deployed. We will provide a further update as soon as we have confirmation from Microsoft.
- investigating Aug 25, 2026, 01:04 PM UTC
We are still awaiting confirmation from Microsoft that their fix has been fully deployed. We continue to monitor the situation closely and will provide a further update as soon as new information is available
- identified Aug 26, 2026, 05:35 PM UTC
We are still working with Microsoft to confirm that their fix has been fully deployed and will provide a further update as soon as new information is available
- identified Sep 01, 2026, 07:01 PM UTC
No new updates from Microsoft. We will share information as soon as it becomes available