Resolved after 10 hours 58 minutes, on March 5, 2024.
On March 4th 2024 Keepit released version 9.12 of the Keepit software stack to three larger regions, UK-LD, DE-FR and AU-SY. An unforeseen side effect of this release was that certain partner integration functionality stopped working. At 2024-03-05 12:00 UTC work begun on re-enabling this functionality for partners in the 9.12 release. At 20:17 UTC the fix was verified to work, and at 21:28 UTC the fix had been deployed to all Keepit regions.
Update timeline
- resolved Mar 15, 2024, 01:50 PM UTC
Partners are experiencing integration problems, leading to inability to log in.
- postmortem Mar 15, 2024, 01:51 PM UTC
On March 4th 2024 Keepit released version 9.12 of the Keepit software stack to three larger regions, UK-LD, DE-FR and AU-SY. An unforeseen side effect of this release was that certain partner integration functionality stopped working. At 2024-03-05 12:00 UTC work begun on re-enabling this functionality for partners in the 9.12 release. At 20:17 UTC the fix was verified to work, and at 21:28 UTC the fix had been deployed to all Keepit regions.
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