Keeper Outage History

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There were 3 Keeper outages since February 19, 2026 totaling 4h 37m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://statuspage.keeper.io

Major April 1, 2026

API errors during maintenance operation

Detected by Pingoru
Apr 01, 2026, 01:40 AM UTC
Resolved
Mar 31, 2026, 03:00 AM UTC
Duration
—
Timeline · 1 update
  1. resolved Apr 01, 2026, 01:40 AM UTC

    On March 30 at 8:00 PM PST, Keeper performed a scheduled minor upgrade to our multi-region AWS RDS clusters as part of routine maintenance. The upgrade itself completed in approximately 3 minutes, followed by a standard application restart process that took about 15 minutes. While this process is typically non-disruptive, recent changes to service health checks caused unexpected customer impact during the restart window. This maintenance was not communicated in advance due to an internal miscommunication and the expectation of no impact. We apologize for the disruption and are taking steps to ensure all future maintenance—regardless of expected impact—is communicated ahead of time, as well as reviewing our health check configurations to prevent similar issues.

Read the full incident report →

Major March 23, 2026

Resolved: KeeperPAM Connection Errors in US Data Center

Detected by Pingoru
Mar 23, 2026, 05:07 PM UTC
Resolved
Mar 23, 2026, 09:45 PM UTC
Duration
4h 37m
Affected: Keeper Web Vault (US)
Timeline · 5 updates
  1. investigating Mar 23, 2026, 05:07 PM UTC

    We are investigating errors in establishing KeeperPAM connections in the US Data Center.

  2. identified Mar 23, 2026, 06:47 PM UTC

    We have identified the cause of the KeeperPAM connection errors which are related to a networking issue within the AWS ECS environment. We are actively troubleshooting with the AWS support team and will update the ticket as soon as there is a status update.

  3. monitoring Mar 23, 2026, 08:03 PM UTC

    A fix has been implemented and we are monitoring the KeeperPAM connection stability. We will update this case with additional details soon.

  4. resolved Mar 23, 2026, 09:45 PM UTC

    The issue has been resolved. See postmortem page with additional details.

  5. postmortem Mar 23, 2026, 11:17 PM UTC

    At 9:05 AM PST, alerts were triggered for issues affecting KeeperPAM connections managed through Keeper’s ECS deployments in the US-EAST region. There were no recent changes to the application or environment. Investigation identified a low-level concurrency bug in the Keeper EPM service that caused request failures under high simultaneous load. These failures led to instability in the ECS services supporting KeeperPAM connections. As a temporary mitigation, we blocked the error condition, restoring KeeperPAM connectivity by approximately 1:00 PM PST. The engineering team then developed and deployed an updated Keeper Router version to address the underlying issue and prevent EPM agents from triggering server errors. The fix was fully validated by 3:00 PM PST, at which point all KeeperPAM services were stable and operating normally.

Read the full incident report →

Notice February 19, 2026

US GovCloud Region - Login Errors Resolved

Detected by Pingoru
Feb 19, 2026, 05:30 AM UTC
Resolved
Feb 19, 2026, 05:30 AM UTC
Duration
—
Affected: Keeper Web Vault (GovCloud)Keeper Admin Console (GovCloud)
Timeline · 2 updates
  1. resolved Feb 19, 2026, 05:30 AM UTC

    As part of our planned GovCloud region maintenance involving database upgrades, restarts of the Redshift cluster were required. As a result, downstream services required configuration updates and all services are now restored.

  2. postmortem Feb 19, 2026, 05:30 AM UTC

    Maintenance in the GovCloud region was scheduled to begin at 8:00 PM PST with a planned duration of 30 minutes. During the maintenance window, certain services required additional reconfiguration beyond the original scope. Core services were restored within the planned 30-minute window. However, due to the extended reconfiguration activities, some users experienced API errors during login for approximately 15 minutes following service restoration.

Read the full incident report →

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