Keeper incident

US GovCloud Region - Login Errors Resolved

Notice Resolved View vendor source →
Started
Feb 19, 2026, 05:30 AM UTC
Resolved
Feb 19, 2026, 05:30 AM UTC
Duration
Detected by Pingoru
Feb 19, 2026, 05:30 AM UTC

Affected components

Keeper Web Vault (GovCloud)Keeper Admin Console (GovCloud)

Update timeline

  1. resolved Feb 19, 2026, 05:30 AM UTC

    As part of our planned GovCloud region maintenance involving database upgrades, restarts of the Redshift cluster were required. As a result, downstream services required configuration updates and all services are now restored.

  2. postmortem Feb 19, 2026, 05:30 AM UTC

    Maintenance in the GovCloud region was scheduled to begin at 8:00 PM PST with a planned duration of 30 minutes. During the maintenance window, certain services required additional reconfiguration beyond the original scope. Core services were restored within the planned 30-minute window. However, due to the extended reconfiguration activities, some users experienced API errors during login for approximately 15 minutes following service restoration.

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