Keeper experienced a minor incident on December 2, 2025 affecting Keeper Web Vault (EU) and Keeper Admin Console (EU), lasting 1h 59m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Dec 02, 2025, 10:48 PM UTC
During scheduled system updates, we have encountered unexpected NGINX 503 / 502 errors in the EU region. As of 4:50 PM CST, work is still in progress. During this time, users in the EU region will experience brief or intermittent access interruptions when using Keeper.
- resolved Dec 03, 2025, 12:47 AM UTC
The issue has been resolved. We will update the postmortem report shortly.
- postmortem Dec 04, 2025, 10:29 PM UTC
On December 2, our **EU region** experienced an unexpected outage during planned infrastructure updates. The issue began at **1:24 PM PT** and service was fully restored by **4:10 PM PT**. **What Happened** During an update to our server configuration, a region-specific configuration error caused the EU environment to begin throwing API errors. Although the underlying issue was identified quickly, each corrective change required a full autoscaling group rollout \(up to 30 minutes per cycle\) which extended the total recovery time. **Resolution** Our engineering team implemented the necessary fixes and restored service. We have also updated our infrastructure-as-code to ensure this issue cannot recur in future deployments. We apologize for the disruption and appreciate your patience while we resolved the incident.