Keeper incident

Email delivery in US region due to AWS US-EAST outage

Keeper experienced a minor incident on October 20, 2025 affecting Keeper Web Vault (US) and Keeper Admin Console (US), lasting 5h 56m. The incident has been resolved; the full update timeline is below.

Started: Oct 20, 2025, 09:20 AM UTC
Resolved: Oct 20, 2025, 03:17 PM UTC
Duration: 5h 56m
Detected by Pingoru: Oct 20, 2025, 09:20 AM UTC

Affected components

Keeper Web Vault (US)Keeper Admin Console (US)

Update timeline

investigating Oct 20, 2025, 09:20 AM UTC

AWS is reporting errors in the US-EAST region that are affecting multiple services, affecting email and SMS delivery which impacts Keeper device approvals. The AWS Service Health dashboard can be monitored here: https://health.aws.amazon.com/health/status
identified Oct 20, 2025, 10:00 AM UTC

SMS delivery services have been restored, but AWS Lambda is still down which affects our email delivery of device approvals. We recommend using the "Keeper Push" or TOTP method of device approval.
resolved Oct 20, 2025, 03:17 PM UTC

All Keeper email delivery services in US-EAST-1 were restored around 4AM PST.