Kaseya incident
Datto SAAS Protection - aue1-bfyii-2510 - Backups are not running and SaaS Protection Console is not accessible to perform recovery related functions
Resolved after 2 hours 23 minutes, on November 3, 2026.
We are continuing to monitor for any further issues.
Update timeline
- investigating Nov 03, 2026, 01:38 PM UTC
We are aware of a problem where backups are not running and SaaS Protection Console is not accessible to perform recovery related functions. The Kaseya Engineering Team is investigating If you need any assistance, please contact our support team for assistance through the Kaseya Support Portal. To receive notifications about future maintenance events and service updates, subscribe to the Kaseya Status Page.
- monitoring Nov 03, 2026, 02:06 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Nov 03, 2026, 02:32 PM UTC
We are continuing to monitor for any further issues.
- resolved Nov 03, 2026, 04:01 PM UTC
This incident has been resolved.
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