Kaleyra had 20 outages in the last 2 years totaling 274h 32m of downtime — averaging 0.8 incidents per month.
There were 20 Kaleyra outages since September 12, 2025 totaling 274h 32m of downtime. Each is summarised below — incident details, duration, and resolution information.
Issue identified with TTSL operator where incoming and outbound calls affected to SBC Switch route configuration. Post updating the configuration issue has been resolved.
Observing Call connectivity outage Incoming/outgoing issue from TTSL Working with the operator team to resolve the same- Timings:- 2:10 Pm IST Will keep you posted as soon as we have an update.
This incident has been resolved.
Observed an issue with Voice Core Application, At the moment it is pointed to one customer, We are reviewing performance of the Voice Applications.
Initial investigation indicates Redis-related errors triggered an instance scale-up at around 8:30 PM. Despite the scaling event, errors continue to be observed, and the team is actively working to identify and resolve the root cause.
Team is still investigating the issue.
Identified sudden spike in traffic caused the issue, Still investigating is going on
Team still analysing the issue.
Sudden spike in request caused the issue. Post normal traffic, calls are flowing normal. Monitoring didn't had any issues.
Post monitoring, the issue stands resolved
Incoming calls affected for all Customer using Enterprise Platform.
We have identified Network Congestion causing the connectivity from Voice Server to DB, Our team still analysing the issue.
There was network issue which was resolved. This is under monitoring
This incident has been resolved.
Planned merging activity for Airtel Pune (20 47132870), We expect all incoming and outgoing services to be intermittently interrupted for all customers who uses DID in Pilot Number (20 47132870). This is a Business-Critical activity to ensure high reliability and flexibility in scaling.
The scheduled maintenance has been completed.
Observing Call connectivity issue from Chennai - series(444289*********) Working with the operator team to resolve the same. Will keep you posted as soon as we have an update.
Issues are resolved.
Observing Call connectivity issue UP west - 12068XXXXX Working with the operator team to resolve the same. Will keep you posted as soon as we have an update.
This incident has been resolved.
Hi Team, There is a planned maintenance activity in {Gujarat} location. Start time: 11:00 PM End time: 1:00 AM During the activity window, there may be an impact on the call connectivity.
This incident has been resolved.
Observing Call connectivity issue from Pune - 20673XXXXX Working with the operator team to resolve the same. Will keep you posted as soon as we have an update.
This incident has been resolved.
Observing Call connectivity issue from Bihar - 61240XXXXX Working with the operator team to resolve the same. Will keep you posted as soon as we have an update.
This incident has been resolved.
Observing Call connectivity issue from west bangal - 33681XXXXX Working with the operator team to resolve the same. Will keep you posted as soon as we have an update.
This incident has been resolved.
Observing Call connectivity issue from -Orissa 67467XXXXX Working with the operator team to resolve the same. Will keep you posted as soon as we have an update.
This incident has been resolved.
Observing Call connectivity issue from Bihar - 61267XXXXX Working with the operator team to resolve the same. Will keep you posted as soon as we have an update.
This incident has been resolved.
We are currently investigating this issue.
This incident has been resolved.
We are investigating issue with Promotional Outbound Calls, currently team is coordinating with the operator to resolve the issue.
This issue stands resolved after updating the configuration.
Observing Call connectivity issue from Rajasthan - series120649XXXXX Working with the operator team to resolve the same. Will keep you posted as soon as we have an update.
This incident has been resolved.
Hi Team, There is a planned maintenance activity in {#Region#} location. Start time: 20/09/2025 -09: 15 PM End time:21/09/2025 - 6:00 PM During the activity window, there may be an impact on the call connectivity.
This incident has been resolved.
We are currently investigating this issue.
This incident has been resolved.
We are currently investigating this issue.
This incident has been resolved.
Observing Call connectivity issue from Westbangal - 33681xxxxx Working with the operator team to resolve the same. Will keep you posted as soon as we have an update.
This incident has been resolved.