Kaleyra experienced a major incident on July 1, 2026 affecting APIs' and Applications' and Dependent Services', lasting 4h 49m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 01, 2026, 05:03 PM UTC
Observed an issue with Voice Core Application, At the moment it is pointed to one customer, We are reviewing performance of the Voice Applications.
- investigating Jul 01, 2026, 05:32 PM UTC
Initial investigation indicates Redis-related errors triggered an instance scale-up at around 8:30 PM. Despite the scaling event, errors continue to be observed, and the team is actively working to identify and resolve the root cause.
- investigating Jul 01, 2026, 06:22 PM UTC
Team is still investigating the issue.
- identified Jul 01, 2026, 07:16 PM UTC
Identified sudden spike in traffic caused the issue, Still investigating is going on
- identified Jul 01, 2026, 07:59 PM UTC
Team still analysing the issue.
- monitoring Jul 01, 2026, 09:52 PM UTC
Sudden spike in request caused the issue. Post normal traffic, calls are flowing normal. Monitoring didn't had any issues.
- resolved Jul 01, 2026, 09:52 PM UTC
Post monitoring, the issue stands resolved