Kaleyra incident

Promotional Outbound Calls Affected - Airtel

Critical Resolved View vendor source →

Kaleyra experienced a critical incident on September 22, 2025 affecting Promotional Voice Services, lasting 6h 8m. The incident has been resolved; the full update timeline is below.

Started
Sep 22, 2025, 07:03 AM UTC
Resolved
Sep 22, 2025, 01:11 PM UTC
Duration
6h 8m
Detected by Pingoru
Sep 22, 2025, 07:03 AM UTC

Affected components

Promotional Voice Services

Update timeline

  1. identified Sep 22, 2025, 07:03 AM UTC

    We are investigating issue with Promotional Outbound Calls, currently team is coordinating with the operator to resolve the issue.

  2. resolved Sep 22, 2025, 01:11 PM UTC

    This issue stands resolved after updating the configuration.