Kaleyra incident

Incoming Calls Affected - TTSL Bangalore

Critical Resolved View vendor source →

Kaleyra experienced a critical incident on June 26, 2026 affecting Karnataka and Karnataka, lasting 1h 36m. The incident has been resolved; the full update timeline is below.

Started
Jun 26, 2026, 09:52 AM UTC
Resolved
Jun 26, 2026, 11:29 AM UTC
Duration
1h 36m
Detected by Pingoru
Jun 26, 2026, 09:52 AM UTC

Affected components

KarnatakaKarnataka

Update timeline

  1. investigating Jun 26, 2026, 09:52 AM UTC

    Incoming calls affected for all Customer using Enterprise Platform.

  2. identified Jun 26, 2026, 10:08 AM UTC

    We have identified Network Congestion causing the connectivity from Voice Server to DB, Our team still analysing the issue.

  3. monitoring Jun 26, 2026, 10:42 AM UTC

    There was network issue which was resolved. This is under monitoring

  4. resolved Jun 26, 2026, 11:29 AM UTC

    This incident has been resolved.