JW Player incident

Accessibility issue with the Instant Live feature

Major Resolved View vendor source →

JW Player experienced a major incident on September 29, 2025 affecting Live Channels, lasting 58m. The incident has been resolved; the full update timeline is below.

Started
Sep 29, 2025, 05:51 PM UTC
Resolved
Sep 29, 2025, 06:49 PM UTC
Duration
58m
Detected by Pingoru
Sep 29, 2025, 05:51 PM UTC

Affected components

Live Channels

Update timeline

  1. investigating Sep 29, 2025, 05:51 PM UTC

    We're investigating an authentication issue with the Instant Live feature

  2. identified Sep 29, 2025, 06:16 PM UTC

    The issue has been identified, and a fix is being implemented.

  3. resolved Sep 29, 2025, 06:49 PM UTC

    This incident has been resolved.