JudoPay Outage History
JudoPay is up right nowPingoru has recorded 81 incidents for JudoPay: 81 in the last 12 months and 13 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 0 | 0 of 720 (0%) |
| May 2026 | 13 | 3 of 744 (0%) |
| June 2026 | 32 | 10 of 720 (1%) |
| July 2026 | 7 | 8 of 744 (1%) |
| August 2026 | 5 | 1 of 744 (0%) |
| September 2026 | 7 | 1 of 720 (0%) |
| October 2026 | 0 | 0 of 520 (0%) |
Incidents, newest first
Minor September 3, 2026 Transaction Failures Observed 9m Gateway Only Transaction Processing, JGW1 - Transactions
Started Sep 03, 2026, 05:19 PM UTC· resolved Sep 03, 2026, 05:29 PM UTC
- investigating Sep 03, 2026, 05:19 PM UTC
We are currently investigating an issue affecting some transaction processing services. We apologise for any inconvenience caused. This has been observed for the following:WorldPay
- resolved Sep 03, 2026, 05:29 PM UTC
Transaction processing has been restored to normal. We would like to take this opportunity to apologise again for any inconvenience this has caused.
Minor July 28, 2026 SANDBOX 3D Secure 2 authentication Observed 6h 46m General Notifications, Payment Services, Sandbox, 3rd Party 3DS2 Sandbox
Started Jul 28, 2026, 09:30 AM UTC· resolved Jul 28, 2026, 04:16 PM UTC
- investigating Jul 28, 2026, 08:42 AM UTC
Currently we are observing 3D Secure 2 authentication issues in our Sandbox Environment. There have been no impact to Production Live transactions observed We have established this is occurring external to Judopay and we are aware that this is actively being investigated by the card issuers 3DS Authentication & Technology partners. Please accept our apologies for any inconvenience this external issue may be causing.
- investigating Jul 28, 2026, 10:31 AM UTC
Currently we still are observing 3D Secure 2 authentication issues in our Sandbox Environment. There have been no impact to Production Live transactions observed We have established this is occurring external to Judopay and we have confirmation that this is actively being investigated our 3DS Authentication Technology partner. Please accept our apologies for any inconvenience this external issue may be causing.
- investigating Jul 28, 2026, 11:04 AM UTC
We are still experiencing issues with the Sandbox environment and are continuing to investigate. We apologise for any inconvenience caused and hope to have the service restored as soon as possible.
- investigating Jul 28, 2026, 12:04 PM UTC
We are still experiencing issues with the Sandbox environment and are continuing to investigate. We apologise for any inconvenience caused and hope to have the service restored as soon as possible.
- investigating Jul 28, 2026, 01:04 PM UTC
We are still experiencing issues with the Sandbox environment and are continuing to investigate. We apologise for any inconvenience caused and hope to have the service restored as soon as possible.
- investigating Jul 28, 2026, 02:04 PM UTC
We are still experiencing issues with the Sandbox environment and are continuing to investigate. We apologise for any inconvenience caused and hope to have the service restored as soon as possible.
- investigating Jul 28, 2026, 03:04 PM UTC
We are still experiencing issues with the Sandbox environment and are continuing to investigate. We apologise for any inconvenience caused and hope to have the service restored as soon as possible.
- investigating Jul 28, 2026, 04:04 PM UTC
We are still experiencing issues with the Sandbox environment and are continuing to investigate. We apologise for any inconvenience caused and hope to have the service restored as soon as possible.
- resolved Jul 28, 2026, 04:16 PM UTC
Our technical partner has confirmed this issue has been resolved. Our internal tests confirm service has been restored and is operating as expected. We apologise for any inconvenience caused during this period.
Major June 23, 2026 Worldpay Acquirer Degradation 16m General Notifications, Gateway Only Transaction Processing, JGW1 - Transactions, JGW2 - Latency
Started Jun 23, 2026, 08:06 PM UTC· resolved Jun 23, 2026, 08:22 PM UTC
- monitoring Jun 23, 2026, 08:06 PM UTC
We are aware that some merchants processing through Worldpay may currently be experiencing latency, declines, or failed transactions. This issue is with Worldpay directly and is outside of Judopay’s systems — our platform is fully operational and functioning without issue. We recommend checking Worldpay’s status page for the latest updates: https://status.access.worldpay.com/ We will continue to monitor the situation and update this page as more information becomes available.
- investigating Jun 23, 2026, 08:14 PM UTC
We are still experiencing issues with some transaction processing services and are continuing to investigate. We apologise for any inconvenience caused and hope to have the service restored to normal as soon as possible. We can assure you our operations team is working hard to resolve this issue as soon as possible. This has been observed for the following:WorldPay
- resolved Jun 23, 2026, 08:17 PM UTC
The transaction latency issues have been restored to normal thresholds. We would like to take this opportunity to apologise again for any inconvenience this has caused.
- investigating Jun 23, 2026, 08:19 PM UTC
We are still experiencing issues with some transaction processing services and are continuing to investigate. We apologise for any inconvenience caused and hope to have the service restored to normal as soon as possible. We can assure you our operations team is working hard to resolve this issue as soon as possible. This has been observed for the following:WorldPay
- resolved Jun 23, 2026, 08:22 PM UTC
The transaction latency issues have been restored to normal thresholds. We would like to take this opportunity to apologise again for any inconvenience this has caused.
Minor June 23, 2026 Transaction Latency 10m Gateway Only Transaction Processing, JGW2 - Latency
Started Jun 23, 2026, 08:02 PM UTC· resolved Jun 23, 2026, 08:12 PM UTC
- investigating Jun 23, 2026, 08:02 PM UTC
We have noticed that some transactions have exceeded latency thresholds and are currently investigating the issue. We apologise for any inconvenience caused. This has been observed for the following:WorldPay
- resolved Jun 23, 2026, 08:12 PM UTC
The transaction latency issues have been restored to normal thresholds. We would like to take this opportunity to apologise again for any inconvenience this has caused.
Minor June 16, 2026 3DS2 Auth failures observed in Sandbox environment 3h 11m Payment Services, Sandbox, 3rd Party 3DS2 Sandbox
Started Jun 16, 2026, 12:28 PM UTC· resolved Jun 16, 2026, 03:39 PM UTC
- investigating Jun 16, 2026, 12:28 PM UTC
We are currently experiencing 3rd party issues with the 3DS2 authorisation in our Sandbox environment and are continuing to investigate with our Partners. We apologise for any inconvenience caused and hope to have the service restored to normal as soon as possible. Live transactions processing are not being affected.
- investigating Jun 16, 2026, 02:04 PM UTC
We are still experiencing issues with the Sandbox environment and are continuing to investigate. We apologise for any inconvenience caused and hope to have the service restored as soon as possible.
- investigating Jun 16, 2026, 03:04 PM UTC
We are still experiencing issues with the Sandbox environment and are continuing to investigate. We apologise for any inconvenience caused and hope to have the service restored as soon as possible.
- monitoring Jun 16, 2026, 03:10 PM UTC
We are seeing 3DS2 frictionless authorisations running successfully in our Sandbox environment and are continuing to investigate challenges with our Partners. We apologise for any inconvenience caused and hope to have the service restored to normal as soon as possible. Live transactions processing are not being affected.
- resolved Jun 16, 2026, 03:38 PM UTC
3DS2 authentications are now back to normal. We apologise for any inconvenience caused.
- investigating Jun 16, 2026, 04:04 PM UTC
We are still experiencing issues with the Sandbox environment and are continuing to investigate. We apologise for any inconvenience caused and hope to have the service restored as soon as possible.
Minor January 5, 2026 Issues with API endpoints documentation 7d General Notifications
Started Jan 05, 2026, 11:55 AM UTC· resolved Jan 12, 2026, 11:56 AM UTC
- investigating Jan 08, 2026, 11:55 AM UTC
Some users may notice that API endpoints documentation located at https://docs.judopay.com/api-reference are not loading or rendering correctly in our documentation portal. This is due to a technical issue with our third-party documentation provider following a recent library update. We are working closely with our technology partner to resolve the display issues. We will provide a further update once the API documentation portal is fully restored and apologize for the inconvenience.
- resolved Jan 12, 2026, 11:56 AM UTC
Our partner has now confirmed they have implemented a fix and the issue has now been mitigated. The API documentation page is now fully functional. We apologise for any inconvenience caused and appreciate your patience while our partner completes their investigation.
Minor November 18, 2025 3DS2 Authentication Failures Observed 1h 38m General Notifications
Started Nov 18, 2025, 02:58 PM UTC· resolved Nov 18, 2025, 04:37 PM UTC
- monitoring Nov 18, 2025, 12:00 PM UTC
Currently we are observing that some card issuers are experiencing ongoing problems with processing 3D Secure 2 authentication challenge flows. This is resulting in a higher rate of failed authentication attempts with the majority seen on Visa/Mastercard. We have established this is occurring external to Judopay and we are aware that this is actively being investigated by the card issuers 3DS Authentication & Technology partners - possible cause suggest this may be related to the ongoing global Cloudflare outage impacting multiple networks and services worldwide. Please accept our apologies for any inconvenience this external issue may be causing.
- resolved Nov 18, 2025, 04:37 PM UTC
We’ve received confirmation from our technical partners that the issue has now been fully resolved. 3DS2 challenge flows are operating as expected, and no further impact is observed. We’ll continue to monitor, but no action is required at this time.
Minor November 16, 2025 Apple Pay Payments through Webpayments 18h 22m General Notifications
Started Nov 16, 2025, 03:00 AM UTC· resolved Nov 16, 2025, 09:22 PM UTC
- investigating Nov 16, 2025, 10:12 AM UTC
We’re seeing issues affecting Apple Pay payments through our Web Payments service. Our systems are operating normally, and the behaviour appears to be originating on Apple’s side. We’ve escalated this with our technical partner and will share further updates as soon as we have more detail. In the meantime, please use an alternative payment method. We’re sorry for the inconvenience.
- investigating Nov 16, 2025, 03:49 PM UTC
Our engineers are continuing to investigate the issue and are working closely with our technology partners to identify the root cause. WebPayments by card remain fully operational. We apologise for the disruption and will provide further updates as soon as we have progress.
- investigating Nov 16, 2025, 07:40 PM UTC
Our engineers believe they’ve identified the root cause and are now applying a fix. The issue is limited to Apple Pay on WebPayments — all standard card payments remain fully operational. We’ll share another update once the fix has been deployed.
- resolved Nov 16, 2025, 09:22 PM UTC
Our engineers have identified the root cause and successfully deployed a fix. Apple Pay on Web Payments is now fully operational. Thanks for your patience while we worked through this.
Minor November 5, 2025 Elevated Transaction Latency (Barclays Acquirer) 4h 20m General Notifications
Started Nov 05, 2025, 12:30 PM UTC· resolved Nov 05, 2025, 04:50 PM UTC
- investigating Nov 05, 2025, 03:13 PM UTC
We are aware of increased transaction response times impacting processing through the Barclays acquirer on gateway JGW2. Our gateway partner has identified the issue and is actively investigating. Judopay’s systems remain fully operational and are processing transactions as normal. We will provide further updates as soon as more information becomes available.
- resolved Nov 05, 2025, 04:50 PM UTC
As of 15:30 GMT response times have returned to acceptable thresholds for transactions routed through to the Barclays acquirer on gateway JGW2. Our gateway partner continues to monitor performance to ensure stability. Judopay’s systems have remained fully operational throughout, however we would like to apologise for any inconvenience caused during this incident.
Minor October 29, 2025 Portal Transactions Display Issue 8d 3h General Notifications
Started Oct 29, 2025, 09:30 AM UTC· resolved Nov 06, 2025, 12:38 PM UTC
- investigating Oct 29, 2025, 10:49 AM UTC
We’re currently investigating an issue where transactions processed between 09:30 and 10:30 today are not displaying in the Portal. Transactions from this period may appear missing. Our team is actively backfilling the affected data and expects to complete recovery shortly. Recent transactions are processing normally. We apologise for any inconvenience this may cause and will provide an update once full recovery is confirmed.
- investigating Oct 29, 2025, 11:20 AM UTC
Following further review, the impacted period has been narrowed from 09:30–10:30 to 09:59–10:36 today. During this time, some Portal transactions may not be displaying. Our team is actively backfilling the affected data and expects to complete recovery shortly. Recent transactions are processing normally. We apologise for any inconvenience this may have caused and will provide a final update once recovery is confirmed.
- investigating Oct 29, 2025, 03:54 PM UTC
The issue affecting Portal transactions between 09:59 and 10:36 is taking longer than expected to resolve. Rest assured, our team is treating this as an urgent priority and is actively working on recovery. If you are expecting automated reports, they may not arrive due to this issue. Once the fix has been implemented, we will re-deliver the affected reports or make them available for download if you usually collect them manually. We apologise for the inconvenience and will provide further updates once the fix is in place.
- investigating Oct 30, 2025, 05:33 PM UTC
Unfortunately, backfilling the data between 09:59 and 10:36 on Wednesday, 29/10/2025, is still in progress. Reports are now being generated for Wednesday’s (29/10/2025) data, though this data will be incomplete. Today’s data (30/10/2025) will run as normal. Our teams will then focus on restoring and providing any missing transactions from the affected period (09:59–10:36 on 29/10/2025). We apologise for the inconvenience and will provide a further update once full recovery is complete.
- investigating Nov 03, 2025, 10:38 AM UTC
Reports are now generating and sending normally, and there are no ongoing issues with report delivery or viewing current transactions in Portal. Our teams are still backfilling the remaining transaction data from Wednesday, 29/10/2025 (09:59–10:36) to ensure full data accuracy in the Portal. We’ll post a final update once all data recovery work has been completed. We appreciate your patience and apologise for any inconvenience caused.
- resolved Nov 06, 2025, 12:38 PM UTC
We’ve successfully completed the backfill of data from the affected period (09:59–10:36 on Wednesday, 29/10/2025). If you receive automated reports, these have been re-sent today for Wednesday’s data. Apologies again for the inconvenience caused, and thank you for your patience while we resolved this.