Resolved after 6 hours 46 minutes, affecting General Notifications and Payment Services and 1 more, on July 28, 2026.
Our technical partner has confirmed this issue has been resolved. Our internal tests confirm service has been restored and is operating as expected. We apologise for any inconvenience caused during this period.
Affected components
Update timeline
- investigating Jul 28, 2026, 08:42 AM UTC
Currently we are observing 3D Secure 2 authentication issues in our Sandbox Environment. There have been no impact to Production Live transactions observed We have established this is occurring external to Judopay and we are aware that this is actively being investigated by the card issuers 3DS Authentication & Technology partners. Please accept our apologies for any inconvenience this external issue may be causing.
- investigating Jul 28, 2026, 10:31 AM UTC
Currently we still are observing 3D Secure 2 authentication issues in our Sandbox Environment. There have been no impact to Production Live transactions observed We have established this is occurring external to Judopay and we have confirmation that this is actively being investigated our 3DS Authentication Technology partner. Please accept our apologies for any inconvenience this external issue may be causing.
- investigating Jul 28, 2026, 11:04 AM UTC
We are still experiencing issues with the Sandbox environment and are continuing to investigate. We apologise for any inconvenience caused and hope to have the service restored as soon as possible.
- investigating Jul 28, 2026, 12:04 PM UTC
We are still experiencing issues with the Sandbox environment and are continuing to investigate. We apologise for any inconvenience caused and hope to have the service restored as soon as possible.
- investigating Jul 28, 2026, 01:04 PM UTC
We are still experiencing issues with the Sandbox environment and are continuing to investigate. We apologise for any inconvenience caused and hope to have the service restored as soon as possible.
- investigating Jul 28, 2026, 02:04 PM UTC
We are still experiencing issues with the Sandbox environment and are continuing to investigate. We apologise for any inconvenience caused and hope to have the service restored as soon as possible.
- investigating Jul 28, 2026, 03:04 PM UTC
We are still experiencing issues with the Sandbox environment and are continuing to investigate. We apologise for any inconvenience caused and hope to have the service restored as soon as possible.
- investigating Jul 28, 2026, 04:04 PM UTC
We are still experiencing issues with the Sandbox environment and are continuing to investigate. We apologise for any inconvenience caused and hope to have the service restored as soon as possible.
- resolved Jul 28, 2026, 04:16 PM UTC
Our technical partner has confirmed this issue has been resolved. Our internal tests confirm service has been restored and is operating as expected. We apologise for any inconvenience caused during this period.
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