JudoPay experienced a minor incident on October 29, 2025 affecting General Notifications, lasting 8d 3h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 29, 2025, 10:49 AM UTC
We’re currently investigating an issue where transactions processed between 09:30 and 10:30 today are not displaying in the Portal. Transactions from this period may appear missing. Our team is actively backfilling the affected data and expects to complete recovery shortly. Recent transactions are processing normally. We apologise for any inconvenience this may cause and will provide an update once full recovery is confirmed.
- investigating Oct 29, 2025, 11:20 AM UTC
Following further review, the impacted period has been narrowed from 09:30–10:30 to 09:59–10:36 today. During this time, some Portal transactions may not be displaying. Our team is actively backfilling the affected data and expects to complete recovery shortly. Recent transactions are processing normally. We apologise for any inconvenience this may have caused and will provide a final update once recovery is confirmed.
- investigating Oct 29, 2025, 03:54 PM UTC
The issue affecting Portal transactions between 09:59 and 10:36 is taking longer than expected to resolve. Rest assured, our team is treating this as an urgent priority and is actively working on recovery. If you are expecting automated reports, they may not arrive due to this issue. Once the fix has been implemented, we will re-deliver the affected reports or make them available for download if you usually collect them manually. We apologise for the inconvenience and will provide further updates once the fix is in place.
- investigating Oct 30, 2025, 05:33 PM UTC
Unfortunately, backfilling the data between 09:59 and 10:36 on Wednesday, 29/10/2025, is still in progress. Reports are now being generated for Wednesday’s (29/10/2025) data, though this data will be incomplete. Today’s data (30/10/2025) will run as normal. Our teams will then focus on restoring and providing any missing transactions from the affected period (09:59–10:36 on 29/10/2025). We apologise for the inconvenience and will provide a further update once full recovery is complete.
- investigating Nov 03, 2025, 10:38 AM UTC
Reports are now generating and sending normally, and there are no ongoing issues with report delivery or viewing current transactions in Portal. Our teams are still backfilling the remaining transaction data from Wednesday, 29/10/2025 (09:59–10:36) to ensure full data accuracy in the Portal. We’ll post a final update once all data recovery work has been completed. We appreciate your patience and apologise for any inconvenience caused.
- resolved Nov 06, 2025, 12:38 PM UTC
We’ve successfully completed the backfill of data from the affected period (09:59–10:36 on Wednesday, 29/10/2025). If you receive automated reports, these have been re-sent today for Wednesday’s data. Apologies again for the inconvenience caused, and thank you for your patience while we resolved this.