JudoPay incident

Transaction Latency

Resolved after 10 minutes, affecting Gateway Only Transaction Processing and JGW2 - Latency, on June 23, 2026.

resolved Jun 23, 2026, 08:12 PM UTC

The transaction latency issues have been restored to normal thresholds. We would like to take this opportunity to apologise again for any inconvenience this has caused.

Started
Jun 23, 2026, 08:02 PM UTC
Resolved
Jun 23, 2026, 08:12 PM UTC
Duration
10m
Detected by Pingoru
Jun 23, 2026, 08:02 PM UTC

Affected components

Gateway Only Transaction ProcessingJGW2 - Latency

Update timeline

  1. investigating Jun 23, 2026, 08:02 PM UTC

    We have noticed that some transactions have exceeded latency thresholds and are currently investigating the issue. We apologise for any inconvenience caused. This has been observed for the following:WorldPay

  2. resolved Jun 23, 2026, 08:12 PM UTC

    The transaction latency issues have been restored to normal thresholds. We would like to take this opportunity to apologise again for any inconvenience this has caused.

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