3DS2 Auth failures observed in Sandbox environment

Update timeline

1. investigating Jun 16, 2026, 12:28 PM UTC

   We are currently experiencing 3rd party issues with the 3DS2 authorisation in our Sandbox environment and are continuing to investigate with our Partners. We apologise for any inconvenience caused and hope to have the service restored to normal as soon as possible. Live transactions processing are not being affected.

2. investigating Jun 16, 2026, 02:04 PM UTC

   We are still experiencing issues with the Sandbox environment and are continuing to investigate. We apologise for any inconvenience caused and hope to have the service restored as soon as possible.

3. investigating Jun 16, 2026, 03:04 PM UTC

   We are still experiencing issues with the Sandbox environment and are continuing to investigate. We apologise for any inconvenience caused and hope to have the service restored as soon as possible.

4. monitoring Jun 16, 2026, 03:10 PM UTC

   We are seeing 3DS2 frictionless authorisations running successfully in our Sandbox environment and are continuing to investigate challenges with our Partners. We apologise for any inconvenience caused and hope to have the service restored to normal as soon as possible. Live transactions processing are not being affected.

5. resolved Jun 16, 2026, 03:38 PM UTC

   3DS2 authentications are now back to normal. We apologise for any inconvenience caused.

6. investigating Jun 16, 2026, 04:04 PM UTC

   We are still experiencing issues with the Sandbox environment and are continuing to investigate. We apologise for any inconvenience caused and hope to have the service restored as soon as possible.