JudoPay experienced a minor incident on November 16, 2025 affecting General Notifications, lasting 18h 22m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Nov 16, 2025, 10:12 AM UTC
We’re seeing issues affecting Apple Pay payments through our Web Payments service. Our systems are operating normally, and the behaviour appears to be originating on Apple’s side. We’ve escalated this with our technical partner and will share further updates as soon as we have more detail. In the meantime, please use an alternative payment method. We’re sorry for the inconvenience.
- investigating Nov 16, 2025, 03:49 PM UTC
Our engineers are continuing to investigate the issue and are working closely with our technology partners to identify the root cause. WebPayments by card remain fully operational. We apologise for the disruption and will provide further updates as soon as we have progress.
- investigating Nov 16, 2025, 07:40 PM UTC
Our engineers believe they’ve identified the root cause and are now applying a fix. The issue is limited to Apple Pay on WebPayments — all standard card payments remain fully operational. We’ll share another update once the fix has been deployed.
- resolved Nov 16, 2025, 09:22 PM UTC
Our engineers have identified the root cause and successfully deployed a fix. Apple Pay on Web Payments is now fully operational. Thanks for your patience while we worked through this.