Jobber incident

Job Forms cannot be sent or downloaded in Jobber Mobile App on iOS

Minor Resolved View vendor source →

Jobber experienced a minor incident on September 8, 2025 affecting API & Mobile Application (Jobber App), lasting 4h 11m. The incident has been resolved; the full update timeline is below.

Started
Sep 08, 2025, 03:57 PM UTC
Resolved
Sep 08, 2025, 08:08 PM UTC
Duration
4h 11m
Detected by Pingoru
Sep 08, 2025, 03:57 PM UTC

Affected components

API & Mobile Application (Jobber App)

Update timeline

  1. investigating Sep 08, 2025, 03:10 PM UTC

    We are investigating an issue with Job Forms. This may affect iOS users with limited permissions from sending or downloading Job Forms in Jobber Mobile App. As a workaround, we recommend using Jobber Online to send or download Job Forms. We will update as soon as we have any more information. We understand how important it is for Jobber to be running smoothly for your business, so we greatly appreciate your patience at this time.

  2. identified Sep 08, 2025, 03:57 PM UTC

    Our team has identified the cause of the issue preventing some users from sending and downloading Job Forms on Jobber Mobile App iOS. We are working on a fix and will advise when it has been implemented. For now affected users should continue to send and download Job Forms via Jobber Online as a workaround.

  3. resolved Sep 08, 2025, 08:08 PM UTC

    We have fully investigated, and are no longer experiencing issues with sending and downloading Job Forms on Jobber Mobile App iOS. To resume functionality, please update the Jobber App to version 6.46.1. Our Engineering team is actively discussing how to prevent future disruptions similar to this one. If you continue to experience issues with (symptom/known issue) please reach out to [email protected]. Thank you for your patience as we resolved this issue!