Issue Accessing Jobs

Update timeline

1. investigating Apr 28, 2026, 10:08 PM UTC

   We’re currently investigating an issue affecting Jobs, which may impact some users when attempting to access Jobs for Clients who do not have a phone number on file. Our team is actively working to identify the cause and minimize disruption. As a temporary workaround, adding a phone number to the Clients contact details will allow these Jobs to load successfully. The Jobber App is also unaffected and can be used to access Jobs. We’ll share updates as soon as we have more information. We understand how critical Jobber is to your business and appreciate your patience.

2. identified Apr 29, 2026, 12:13 AM UTC

   We’ve identified the cause of the issue affecting access to Jobs for some users. Our team is actively working on a fix to resolve this as quickly as possible. As a temporary workaround, adding a phone number to the Clients contact details will allow these Jobs to load successfully. The Jobber App is also unaffected and can be used to access Jobs. We’ll continue to provide updates as progress is made. We understand how critical Jobber is to your business and appreciate your patience.

3. resolved Apr 29, 2026, 05:15 PM UTC

   The issue that was preventing some users from accessing Jobs in Jobber Online has been resolved. We understand how critical Jobber is to your business and appreciate your patience as we worked on the solution.