Jobber experienced a critical incident on September 30, 2025 affecting Web Application Subscriptions, lasting 7m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 30, 2025, 07:28 PM UTC
We are investigating an issue with billing failures, which may affect users who are trying to purchase or change subscription plans. We will provide an update as soon as we have more information. We understand how important it is for Jobber to run smoothly for your business, so we greatly appreciate your patience at this time.
- resolved Sep 30, 2025, 07:36 PM UTC
We have fully investigated, and are no longer experiencing issues with our subscription infrastructure. Our Engineering team is actively discussing how to prevent future disruptions similar to this one with our partners. If you continue to experience issues with billing, please reach out to [email protected]. Thank you for your patience as we resolved this issue!