Jenzabar Outage History

Jenzabar had 8 outages in the last 2 years totaling 48h 28m of downtime — averaging 0.3 incidents per month.

There were 8 Jenzabar outages since September 22, 2025 totaling 48h 28m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.jenzabarcloud.com

Critical July 17, 2026

Connectivity Issue within Google Cloud for JAAS customers - 7/16/2026

Detected by Pingoru: Jul 17, 2026, 02:43 AM UTC
Resolved: Jul 17, 2026, 05:17 PM UTC
Duration: 14h 33m

Affected: US East 1

Timeline · 2 updates

investigating Jul 17, 2026, 02:43 AM UTC

We are currently experiencing an issue with connectivity within our Google Cloud environment. Our team is actively investigating and working to resolve the problem with Google as quickly as possible. We appreciate your patience and will provide updates as more information becomes available.
resolved Jul 17, 2026, 05:17 PM UTC

The issue affecting multiple Google Cloud services in the us-east1 has been fully resolved as of 3:30 AM PDT on July 17. The disruption was caused by a datacenter power infrastructure issue. Power has been restored, systems have been returned to normal operation, and all impacted services are now functioning normally.

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Major July 13, 2026

Connectivity Issue within IBM Cloud for JAAS customers

Detected by Pingoru: Jul 13, 2026, 08:38 PM UTC
Resolved: Jul 14, 2026, 01:44 AM UTC
Duration: 5h 6m

Affected: North America EastNorth America CentralSONIS

Timeline · 2 updates

investigating Jul 13, 2026, 08:38 PM UTC

IBM is currently experiencing an issue within its data center. Our team is actively investigating the situation and working closely with IBM to restore service as quickly as possible. We appreciate your patience and will provide updates as more information becomes available.
resolved Jul 14, 2026, 01:44 AM UTC

IBM Has resolved the networking issue. Per their statement: Network Specialists investigated and identified a routing issue on the backbone network affecting multiple regions. Network Specialists have mitigated the route issue by 21:47 UTC 13 July 2026.

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Major July 8, 2026

Connectivity Issue within Google Cloud for JAAS customers

Detected by Pingoru: Jul 08, 2026, 06:53 PM UTC
Resolved: Jul 08, 2026, 10:36 PM UTC
Duration: 3h 42m

Affected: North America EastNorth America CentralUS Central 1US East 1US East 5US West 1

Timeline · 4 updates

investigating Jul 08, 2026, 06:53 PM UTC

We are currently experiencing an issue within our Google Cloud environment. Our team is actively investigating and working to resolve the problem with Google as quickly as possible. If you are experiencing issues with sites not loading or other service disruptions, please submit a "System Down" ticket. This will help us accurately track the impact on your institution and prioritize our response efforts. We appreciate your patience and will provide updates as more information becomes available.
investigating Jul 08, 2026, 07:35 PM UTC

We are continuing to investigate this issue.
identified Jul 08, 2026, 08:29 PM UTC

Google has identified the issue and are working towards a resolution. We have noticed that many servers have become available again and some sites should be functioning. We will continue to let you know of updates as we gain more information.
resolved Jul 08, 2026, 10:36 PM UTC

Google implemented a fix, and we've been monitoring the situation for the last couple of hours. Connectivity has remained stable during that time, so we are going to close out the incident. If you experience any issues that you believe may still be related to the outage, please submit a ticket. Thank you for your patience while Google worked through the issue!

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Notice December 9, 2025

Cloudflare Outage, December 5th

Detected by Pingoru: Dec 09, 2025, 12:41 PM UTC
Resolved: Dec 05, 2025, 08:00 AM UTC
Duration: —

Timeline · 1 update

resolved Dec 09, 2025, 12:41 PM UTC

On December 5th, a portion of Cloudflare routed traffic experience an outage of approximately 25 minutes, from 08:47 UTC to 09:12 UTC. During this time, customer public-facing websites could have experience an outage that would have resulted in HTTP 500 errors being served to clients. This did directly impact some of Jenzabar's hosted clients. The issue was not caused, directly or indirectly, by a cyber attack on Cloudflare’s systems or malicious activity of any kind to customer systems. Rather, it was triggered by Cloudflare internal changes attempting to detect and mitigate an industry-wide vulnerability disclosed late last week regarding React Server Components. This outage was not caused by any Jenzabar related changes. You can read more about the Cloudflare outage here: https://blog.cloudflare.com/5-december-2025-outage/ You can read more about the React Server Components here: https://blog.cloudflare.com/waf-rules-react-vulnerability/

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Major November 18, 2025

CloudFlare Outage affecting JAAS customers

Detected by Pingoru: Nov 18, 2025, 02:32 PM UTC
Resolved: Nov 18, 2025, 06:56 PM UTC
Duration: 4h 24m

Affected: North America EastNorth America CentralUS Central 1US East 1SONISUS East 5Jenzabar One & EXUS West 1Higher ReachCX

Timeline · 3 updates

monitoring Nov 18, 2025, 02:32 PM UTC

Our DNS provider, CloudFlare, is experiencing an outage that may affect JAAS customers. They are working to resolve the issue, but users of jenzabarcloud.com may experience intermittent disruptions. You can follow the status directly from CloudFlare here https://www.cloudflarestatus.com/
monitoring Nov 18, 2025, 02:33 PM UTC

We are continuing to monitor for any further issues.
resolved Nov 18, 2025, 06:56 PM UTC

CloudFlare has reported that the incident is now resolved and all operations are back to functioning as expected. If you feel you're still suffering some anything related to this event please submit a support ticket and we can investigate further!

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Notice October 31, 2025

Jenzabar Support Portal

Detected by Pingoru: Oct 31, 2025, 05:50 PM UTC
Resolved: Nov 01, 2025, 11:07 AM UTC
Duration: 17h 17m

Affected: North America EastNorth America CentralUS Central 1US East 1SONISUS East 5Jenzabar One & EXUS West 1Higher ReachCX

Timeline · 2 updates

investigating Oct 31, 2025, 05:50 PM UTC

We are currently experiencing a known outage affecting support.jenzabar.com. Our IT team is actively working to resolve the issue and restore full functionality as quickly as possible. What you need to know: • Impact: Access to support.jenzabar.com is unavailable. • Next Update: We will provide additional information as soon as it becomes available. If you need immediate assistance, please email [email protected]. We apologize for any inconvenience this may cause and appreciate your patience while we work to resolve the issue.
resolved Nov 01, 2025, 11:07 AM UTC

Our IT team resolved the issue with support.jenzabar.com. Please return to the portal for all your support needs. We apologize for any inconvenience this may cause and appreciate your patience.

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Notice October 22, 2025

Host Failure In North America Central

Detected by Pingoru: Oct 22, 2025, 07:02 PM UTC
Resolved: Oct 22, 2025, 08:44 PM UTC
Duration: 1h 41m

Affected: North America Central

Timeline · 2 updates

identified Oct 22, 2025, 07:02 PM UTC

Jenzabar Cloud Services detected a host failure in our North America Central data center location. The host has been taken out of service at this time, and all customer workloads carried by this host have been restarted on other hosts within the cluster.
resolved Oct 22, 2025, 08:44 PM UTC

All issues with the faulty host have been identified and corrected at this time. No additional interruptions to customer workloads have taken place through this process.

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Minor September 22, 2025

Edge Router Memory Issue - HA Failover Planned 11am EST

Detected by Pingoru: Sep 22, 2025, 03:30 PM UTC
Resolved: Sep 22, 2025, 05:13 PM UTC
Duration: 1h 43m

Affected: North America East

Timeline · 2 updates

identified Sep 22, 2025, 03:30 PM UTC

Cloud Infrastructure engineers have been closely monitoring a router's health in our North America East IBM data center region. Currently there are no known outages, but due to growing concerns for this particular router, we will be performing a failover to a secondary unit so that further troubleshooting and corrective actions can be taken before the situation worsens. Failover Scheduled When: September 22nd @ 11:45am EST Duration: 0-20 seconds What to expect: at most, a very brief interruption of public traffic could be expected. Internal systems will remain connected to one another during this process. This issue does not affect our other Data Center locations. We apologize for any inconvenience. Cloud Infrastructure
resolved Sep 22, 2025, 05:13 PM UTC

The failover took place at 11:45am EST as planned, with any potential disruption right at 11:46:19am EST. We thank you for your patience during this procedure - all systems are operating normally at this time. -Cloud Infrastructure

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