Iterable incident

app.iterable.com was unavailable in the US region, returning 502 Bad Gateway errors to users.

Major Resolved View vendor source →

Iterable experienced a major incident on February 24, 2026 affecting Global Web Application, lasting 11m. The incident has been resolved; the full update timeline is below.

Started
Feb 24, 2026, 06:18 PM UTC
Resolved
Feb 24, 2026, 06:30 PM UTC
Duration
11m
Detected by Pingoru
Feb 24, 2026, 06:18 PM UTC

Affected components

Global Web Application

Update timeline

  1. investigating Feb 24, 2026, 06:18 PM UTC

    We are currently investigating an issue where users could not access app.iterable.com and received 502 Bad Gateway errors. EU users were not affected.

  2. monitoring Feb 24, 2026, 06:21 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Feb 24, 2026, 06:30 PM UTC

    Service has fully recovered and all traffic has been restored to app.iterable.com in the US region. The incident lasted from 9:50 am to 10:15 am Pacific Time, impacting both web and API access with elevated 502, 503, and 504 errors. EU region was unaffected.