Iterable incident

Timeouts on User Update API Endpoints

Resolved after 56 minutes, affecting Global API Success, on September 22, 2026.

resolved Sep 22, 2026, 07:58 PM UTC

All API issues are now resolved and the user update endpoints are fully operational. If you continue to experience any issues, please contact Support.

Started
Sep 22, 2026, 07:02 PM UTC
Resolved
Sep 22, 2026, 07:58 PM UTC
Duration
56m
Detected by Pingoru
Sep 22, 2026, 07:02 PM UTC

Affected components

Global API Success

Update timeline

  1. investigating Sep 22, 2026, 07:02 PM UTC

    We are currently investigating an issue leading to slowness and timeouts across all API user update endpoints beginning at 2:45 PM EDT. Next update at 3:15 PM EDT

  2. monitoring Sep 22, 2026, 07:14 PM UTC

    We are continuing to investigate the issue but are seeing positive signs of recovery. API endpoints for user updates are back to normal success rates. Next update at 3:45 PM EDT or sooner.

  3. resolved Sep 22, 2026, 07:58 PM UTC

    All API issues are now resolved and the user update endpoints are fully operational. If you continue to experience any issues, please contact Support.

Your product runs on more than Iterable

Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.

Add your stack →