Iterable experienced a minor incident on March 25, 2026 affecting Journey Processing and Journey Processing and 1 more component, lasting 22m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 25, 2026, 07:00 PM UTC
Current status We have identified an issue in our ingestion service that can cause some updates to be delayed. Customer impact Some customers are seeing delays in list uploads and events appearing in Iterable, in some cases taking 30+ minutes to render. Clusters impacted 22,25,16 Rolled back to a previous stable version across all affected clusters and verified the deployments. We are monitoring ingestion lag and key metrics to confirm performance is stabilizing and that no new update loss is occurring. If you are experiencing delayed data visibility or suspect missing updates, please contact our Support team so we can review your specific projects as part of this incident. Next update 1pm PT
- monitoring Mar 25, 2026, 07:17 PM UTC
We have caught up with ingestion. Currently monitoring our systems.
- resolved Mar 25, 2026, 07:22 PM UTC
This incident has been resolved.