ISI Outage History

There were 5 ISI outages since February 9, 2026 totaling 243h 15m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.isi-info.com

Notice April 13, 2026

Transfer.isi-info.com SFTP Services

Detected by Pingoru: Apr 13, 2026, 12:56 AM UTC
Resolved: Apr 13, 2026, 06:14 PM UTC
Duration: 17h 17m

Affected: SFTP Data Transfer

Timeline · 2 updates

monitoring Apr 13, 2026, 12:56 AM UTC

ISI initiated a service failover for SFTP connections utilizing transfer.isi-info.com at 7:35 PM CDT to resolve an authentication issue impacting a segment of customers. If you are experiencing a CUCM connection issue or received a CUCM CDR alert, please restart your CUCM Repository Manager(s) and CDR Agent services to restart the flow of CDR files. Please contact ISI Customer Support at 1-800-326-6183 (US Toll Free) or 1-847-592-3250 (Local or Non-US) if you have any questions.
resolved Apr 13, 2026, 06:14 PM UTC

This incident has been resolved.

Read the full incident report →

Minor April 2, 2026

CUCM Directory Import Issue

Detected by Pingoru: Apr 02, 2026, 03:30 PM UTC
Resolved: Apr 02, 2026, 09:42 PM UTC
Duration: 6h 11m

Affected: Cisco UCM

Timeline · 3 updates

investigating Apr 02, 2026, 03:30 PM UTC

We are currently investigating an issue after the recent update to Cloud Connect (v2.0.47070.26090), which is affecting CUCM Directory Imports. A Linkage error is preventing the isvCLoudConnect service from starting successfully. Our Engineering Team is currently working on a solution to this. Thank you for you patience.
identified Apr 02, 2026, 04:49 PM UTC

The problem has been identified. Please restart your Cloud Connect server as a resolution, if you are experiencing this issue. A root cause is still being investigated.
resolved Apr 02, 2026, 09:42 PM UTC

Restarting the server has been confirmed to be a working resolution. Please restart your server running the Cloud Connect software if you are experiencing issues with your scheduled CUCM Directory Imports. Our Support Team will also be reaching out to those directly affected shortly, if we've not already communicated with you.

Read the full incident report →

Minor March 23, 2026

MS Teams and Webex Data Collection Errors

Detected by Pingoru: Mar 23, 2026, 03:20 PM UTC
Resolved: Mar 25, 2026, 02:41 PM UTC
Duration: 1d 23h

Affected: Cisco WebexMicrosoft Teams

Timeline · 4 updates

monitoring Mar 23, 2026, 03:20 PM UTC

An issue with MS Teams data collection from 9:47AM to 10:07PM (CDT) on March 22nd was identified and resolved. We are performing root a cause analysis, and will provide additional details on the gap in CDR as it becomes available.
investigating Mar 23, 2026, 04:17 PM UTC

We are now troubleshooting intermediate delays in both MS Teams and Webex processing.
identified Mar 24, 2026, 02:55 PM UTC

Delays in processing for both MS Teams and Webex have been resolved. We are currently working on a solution to recover missing MS Teams call records from the weekend.
resolved Mar 25, 2026, 02:41 PM UTC

Missing MS Teams data from the 22nd (Sunday) been collected and processed. Thank you for your patience during this issue.

Read the full incident report →

Major March 6, 2026

Unexpected Webex Service App Error

Detected by Pingoru: Mar 06, 2026, 03:37 PM UTC
Resolved: Mar 12, 2026, 04:39 PM UTC
Duration: 6d 1h

Affected: Cisco Webex

Timeline · 4 updates

identified Mar 06, 2026, 03:37 PM UTC

An unexpected change in Webex API behavior is impacting Queue syncing and data collection for a subset of Webex data sources. Cisco has acknowledged the error, and are currently testing a resolution.
identified Mar 09, 2026, 07:03 PM UTC

ISI is implementing a temporary workaround to resume Webex call data collection while we wait for final resolution from Webex. Call processing delays may still occur, but ISI will work to address ASAP.
identified Mar 10, 2026, 04:39 PM UTC

ISI is implementing a temporary workaround to resume Webex call data (CDR) collection while we wait for final resolution from Webex. Call processing delays may still occur, but ISI will work to address ASAP. Please note that Webex Directory Imports are still unavailable while a permanent resolution is being worked on.
resolved Mar 12, 2026, 04:39 PM UTC

Webex has notified us that they have rolled out their fix to all data centers, and our own testing confirms that the Connectors are back online. Thank you for your patience, and please reach out to our support team know if you're experiencing any issues with data collection or Queue syncing ([email protected] or https://isianalytics.com/support).

Read the full incident report →

Notice February 9, 2026

Inbound Support Calls

Detected by Pingoru: Feb 09, 2026, 03:18 PM UTC
Resolved: Feb 10, 2026, 06:41 PM UTC
Duration: 1d 3h

Timeline · 3 updates

investigating Feb 09, 2026, 03:18 PM UTC

We are currently experiencing an issue receiving calls to our support line. Please use our web form at "https://isianalytics.com/support/", or email "[email protected]" if you need to reach the Support Team.
investigating Feb 09, 2026, 03:19 PM UTC

We are continuing to investigate this issue.
resolved Feb 10, 2026, 06:41 PM UTC

This incident has been resolved.

Read the full incident report →

Looking to track ISI downtime and outages?

Pingoru polls ISI's status page every 5 minutes and alerts you the moment it reports an issue — before your customers do.

Real-time alerts when ISI reports an incident
Email, Slack, Discord, Microsoft Teams, and webhook notifications
Track ISI alongside 5,000+ providers in one dashboard
Component-level filtering
Notification groups + maintenance calendar

Start monitoring ISI for free

5 free monitors · No credit card required