ISI Outage History

ISI had 11 outages in the last 2 years totaling 483h 45m of downtime — averaging 0.5 incidents per month.

There were 11 ISI outages since October 10, 2025 totaling 483h 45m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.isi-info.com

Notice September 2, 2026

Transfer.isi-info.com SFTP Services

Detected by Pingoru: Sep 02, 2026, 11:47 AM UTC
Resolved: Sep 02, 2026, 08:55 PM UTC
Duration: 9h 7m

Affected: SFTP Data Transfer

Timeline · 2 updates

monitoring Sep 02, 2026, 11:47 AM UTC

ISI initiated a service failover for SFTP connections utilizing transfer.isi-info.com at 11:50 PM CDT to resolve an authentication issue impacting a segment of customers. If you are experiencing a CUCM connection issue or received a CUCM CDR alert, please restart your CUCM Repository Manager(s) and CDR Agent services to restart the flow of CDR files. Please contact ISI Support at [email protected] if you have any questions.
resolved Sep 02, 2026, 08:55 PM UTC

This incident has been resolved.

Read the full incident report →

Major August 25, 2026

Cisco Webex Processing Delay

Detected by Pingoru: Aug 25, 2026, 06:24 PM UTC
Resolved: Aug 26, 2026, 01:48 PM UTC
Duration: 19h 24m

Affected: Cisco Webex

Timeline · 3 updates

investigating Aug 25, 2026, 06:24 PM UTC

ISI is experiencing delays with data delivery from Cisco Webex. This may result in delays in new records appearing in your system. A support case has been opened with Cisco Webex Developer Support to investigate this issue.
monitoring Aug 25, 2026, 09:16 PM UTC

Cisco Webex data delivery levels have returned to expected values. Processing is working to catch from the delays. We'll continue to monitor the issue.
resolved Aug 26, 2026, 01:48 PM UTC

Cisco Webex data delivery levels and processing timing as resumed to normal operations.

Read the full incident report →

Notice July 9, 2026

Infortel Select Classic NCQ Dashboard

Detected by Pingoru: Jul 09, 2026, 05:37 AM UTC
Resolved: Jul 10, 2026, 05:35 PM UTC
Duration: 1d 11h

Affected: Infortel Select Classic

Timeline · 3 updates

investigating Jul 09, 2026, 05:37 AM UTC

ISI is investigating an issue with NCQ widgets in the Infortel Select Classic Contact Center Dashboard not populating with data.
monitoring Jul 10, 2026, 03:44 AM UTC

A fix has been implemented and we are monitoring the results.
resolved Jul 10, 2026, 05:35 PM UTC

This incident has been resolved.

Read the full incident report →

Critical June 22, 2026

ISI Analytics Login Error

Detected by Pingoru: Jun 22, 2026, 07:29 PM UTC
Resolved: Jun 23, 2026, 04:04 PM UTC
Duration: 20h 35m

Affected: ISI AnalyticsInfortel Select Classic

Timeline · 4 updates

investigating Jun 22, 2026, 07:29 PM UTC

We are currently aware of reported errors logging in to the ISI Analytics web portal, and are actively troubleshooting the issue.
investigating Jun 22, 2026, 07:29 PM UTC

We are currently aware of reported errors logging in to the ISI Analytics web portal, and are actively troubleshooting the issue.
monitoring Jun 22, 2026, 07:47 PM UTC

A fix has been implemented, and we are monitoring the results to confirm no further issues.
resolved Jun 23, 2026, 04:04 PM UTC

This incident has been resolved.

Read the full incident report →

Minor April 2, 2026

CUCM Directory Import Issue

Detected by Pingoru: Apr 02, 2026, 03:30 PM UTC
Resolved: Apr 02, 2026, 09:42 PM UTC
Duration: 6h 11m

Affected: Cisco UCM

Timeline · 3 updates

investigating Apr 02, 2026, 03:30 PM UTC

We are currently investigating an issue after the recent update to Cloud Connect (v2.0.47070.26090), which is affecting CUCM Directory Imports. A Linkage error is preventing the isvCLoudConnect service from starting successfully. Our Engineering Team is currently working on a solution to this. Thank you for you patience.
identified Apr 02, 2026, 04:49 PM UTC

The problem has been identified. Please restart your Cloud Connect server as a resolution, if you are experiencing this issue. A root cause is still being investigated.
resolved Apr 02, 2026, 09:42 PM UTC

Restarting the server has been confirmed to be a working resolution. Please restart your server running the Cloud Connect software if you are experiencing issues with your scheduled CUCM Directory Imports. Our Support Team will also be reaching out to those directly affected shortly, if we've not already communicated with you.

Read the full incident report →

Minor March 23, 2026

MS Teams and Webex Data Collection Errors

Detected by Pingoru: Mar 23, 2026, 03:20 PM UTC
Resolved: Mar 25, 2026, 02:41 PM UTC
Duration: 1d 23h

Affected: Cisco WebexMicrosoft Teams

Timeline · 4 updates

monitoring Mar 23, 2026, 03:20 PM UTC

An issue with MS Teams data collection from 9:47AM to 10:07PM (CDT) on March 22nd was identified and resolved. We are performing root a cause analysis, and will provide additional details on the gap in CDR as it becomes available.
investigating Mar 23, 2026, 04:17 PM UTC

We are now troubleshooting intermediate delays in both MS Teams and Webex processing.
identified Mar 24, 2026, 02:55 PM UTC

Delays in processing for both MS Teams and Webex have been resolved. We are currently working on a solution to recover missing MS Teams call records from the weekend.
resolved Mar 25, 2026, 02:41 PM UTC

Missing MS Teams data from the 22nd (Sunday) been collected and processed. Thank you for your patience during this issue.

Read the full incident report →

Major March 6, 2026

Unexpected Webex Service App Error

Detected by Pingoru: Mar 06, 2026, 03:37 PM UTC
Resolved: Mar 12, 2026, 04:39 PM UTC
Duration: 6d 1h

Affected: Cisco Webex

Timeline · 4 updates

identified Mar 06, 2026, 03:37 PM UTC

An unexpected change in Webex API behavior is impacting Queue syncing and data collection for a subset of Webex data sources. Cisco has acknowledged the error, and are currently testing a resolution.
identified Mar 09, 2026, 07:03 PM UTC

ISI is implementing a temporary workaround to resume Webex call data collection while we wait for final resolution from Webex. Call processing delays may still occur, but ISI will work to address ASAP.
identified Mar 10, 2026, 04:39 PM UTC

ISI is implementing a temporary workaround to resume Webex call data (CDR) collection while we wait for final resolution from Webex. Call processing delays may still occur, but ISI will work to address ASAP. Please note that Webex Directory Imports are still unavailable while a permanent resolution is being worked on.
resolved Mar 12, 2026, 04:39 PM UTC

Webex has notified us that they have rolled out their fix to all data centers, and our own testing confirms that the Connectors are back online. Thank you for your patience, and please reach out to our support team know if you're experiencing any issues with data collection or Queue syncing ([email protected] or https://isianalytics.com/support).

Read the full incident report →

Notice February 9, 2026

Inbound Support Calls

Detected by Pingoru: Feb 09, 2026, 03:18 PM UTC
Resolved: Feb 10, 2026, 06:41 PM UTC
Duration: 1d 3h

Timeline · 3 updates

investigating Feb 09, 2026, 03:18 PM UTC

We are currently experiencing an issue receiving calls to our support line. Please use our web form at "https://isianalytics.com/support/", or email "[email protected]" if you need to reach the Support Team.
investigating Feb 09, 2026, 03:19 PM UTC

We are continuing to investigate this issue.
resolved Feb 10, 2026, 06:41 PM UTC

This incident has been resolved.

Read the full incident report →

Notice January 24, 2026

Webex Collection

Detected by Pingoru: Jan 24, 2026, 02:45 PM UTC
Resolved: Jan 25, 2026, 02:54 PM UTC
Duration: 1d

Affected: Cisco Webex

Timeline · 4 updates

investigating Jan 24, 2026, 02:45 PM UTC

We are currently investigating an issue preventing call data collection from Webex.
monitoring Jan 24, 2026, 05:21 PM UTC

Webex call data is now collecting and catching up from the time last retrieved successfully. Cisco communicated a change to the Webex API FQDN used to collect call data. In the scheduled maintenance this week, ISI updated the used FQDN accordingly and confirmed collection systems were operational. As of 12AM CST, the new FQDN was no longer operational for ISI. We reverted our systems back to the previous FQDN and collection has resumed. ISI is in touch with Webex Dev Support to determine next steps.
monitoring Jan 24, 2026, 07:10 PM UTC

Webex call data collection has caught up to current time.
resolved Jan 25, 2026, 02:54 PM UTC

After monitoring, the call data collection for Webex has remained stable. ISI will be working with Webex Dev Support to prevent this issue in the future.

Read the full incident report →

Minor January 15, 2026

Cloud Connect Server Connection Issue

Detected by Pingoru: Jan 15, 2026, 10:00 PM UTC
Resolved: Jan 20, 2026, 07:57 PM UTC
Duration: 4d 21h

Affected: Cisco UCM

Timeline · 4 updates

investigating Jan 15, 2026, 10:00 PM UTC

After a recent update to Cloud Connect, an issue was discovered that has caused a subset of Cloud Connect Servers to be unable to connect to ISI Analytics; resulting in Directory Imports being unable to fetch new data. This is currently under investigation, and updates on a resolution will be provided when available.
identified Jan 19, 2026, 08:21 PM UTC

The issue has been identified, and an update for Cloud Connect is being prepared for release later today. Thank you for your patience while we tend to this issue.
monitoring Jan 20, 2026, 02:16 PM UTC

The Cloud Connect software update has been release, and we are now monitoring server connection statuses to confirm the issue has been resolved.
resolved Jan 20, 2026, 07:57 PM UTC

After monitoring server statuses this morning, we are considering this issue resolved. Thank you for your patience.

Read the full incident report →

Minor December 1, 2025

Classic Reporting - Outbound Emails

Detected by Pingoru: Dec 01, 2025, 03:33 PM UTC
Resolved: Dec 02, 2025, 10:10 PM UTC
Duration: 1d 6h

Affected: Infortel Select Classic

Timeline · 4 updates

investigating Dec 01, 2025, 03:33 PM UTC

An intermittent issue with Office 365 sending emails to external parties is being investigated. This may affect scheduled reports delivery from Classic Reporting.
investigating Dec 01, 2025, 07:49 PM UTC

ISI will be implementing a system update to address report delivery for Classic Reporting at 2PM. Temporary system interruption can be expected. Another notification will be sent when the update is complete.
monitoring Dec 01, 2025, 10:04 PM UTC

The system update to address report delivery for Classic Reporting has been completed. Scheduled reports are running again, and the situation is being monitored.
resolved Dec 02, 2025, 10:10 PM UTC

This situation has been considered resolved. Scheduled reports that weren't sent during yesterday's downtime will need to be manually run by the report's owner, or another User with access to reporting management.

Read the full incident report →