ISI experienced a notice incident on September 4, 2025 affecting SFTP Data Transfer, lasting 9h 43m. The incident has been resolved; the full update timeline is below.
Affected components
SFTP Data Transfer
Update timeline
- monitoring Sep 04, 2025, 11:06 AM UTC
ISI initiated a service failover for SFTP connections utilizing transfer.isi-info.com at 05:30 AM CDT to resolve an authentication issue impacting a segment of customers. If you are experiencing a CUCM connection issue or received a CUCM CDR alert, please restart your CUCM Repository Manager(s) and CDR Agent services to restart the flow of CDR files. Please contact ISI Customer Support at 1-800-326-6183 (US Toll Free) or 1-847-592-3250 (Local or Non-US) if you have any questions.
- monitoring Sep 04, 2025, 11:06 AM UTC
We are continuing to monitor for any further issues.
- resolved Sep 04, 2025, 08:49 PM UTC
This incident has been resolved.