Iristel experienced a minor incident on September 25, 2026 affecting Ontario and Quebec, lasting —. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- monitoring Sep 25, 2026, 05:39 PM UTC
Fri, 25 Sep 2026 17:39:42 +0000: Dear Iristel Customers, We are currently experiencing audio issues originating from a PSTN carrier in Eastern Canada. The Eastern Canada PSTN provider has been contacted for further investigation, resolution, and advice. The Iristel Network Infrastructure team has confirmed that all Iristel trunks and interconnections are operating normally and showing good performance statistics. Start Time: 9:00 AM EDT, September 25, 2026 We will continue to keep this space updated as we receive additional information. Sincerely, Iristel NOC
- monitoring Sep 25, 2026, 08:43 PM UTC
Fri, 25 Sep 2026 17:39:42 +0000: Dear Iristel Customers, We are currently experiencing audio issues originating from a PSTN carrier in Eastern Canada. The Eastern Canada PSTN provider has been contacted for further investigation, resolution, and advice. The Iristel Network Infrastructure team has confirmed that all Iristel trunks and interconnections are operating normally and showing good performance statistics. Start Time: 9:00 AM EDT, September 25, 2026 We will continue to keep this space updated as we receive additional information. Sincerely, Iristel NOC [Fixed] Fri, 25 Sep 2026 20:43:32 +0000: Dear Iristel Customers, Our PSTN carrier has confirmed that the reported issue has been resolved. Resolution Time: 4:10 PM EDT, September 25, 2026 We kindly ask that you retry your services. If you continue to experience any issues, please contact our Support team so we can assist you further. We sincerely appreciate your patience and understanding while this issue was being addressed. Sincerely, Iristel NOC
- resolved Sep 25, 2026, 08:43 PM UTC
Dear Iristel Customers, Our PSTN carrier has confirmed that the reported issue has been resolved. Resolution Time: 4:10 PM EDT, September 25, 2026 We kindly ask that you retry your services. If you continue to experience any issues, please contact our Support team so we can assist you further. We sincerely appreciate your patience and understanding while this issue was being addressed. Sincerely, Iristel NOC