- Detected by Pingoru
- Sep 09, 2026, 03:48 PM UTC
- Resolved
- Sep 09, 2026, 08:58 PM UTC
- Duration
- 5h 9m
Affected: Southern America DC
Timeline · 2 updates
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investigating Sep 09, 2026, 03:48 PM UTC
We are investigating an issue affecting static Proxy connections in South America. Customers using datacenter proxies in Argentina, Brazil, Chile, Colombia, Peru and Venezuela may be unable to establish connections through the affected addresses. Proxy addresses in other regions are not affected. Our engineering team is actively investigating, and we will share further updates as we learn more.
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resolved Sep 09, 2026, 08:58 PM UTC
This incident is resolved. Static Proxy connectivity in South America has been fully restored. We apologise for the disruption.
Read the full incident report →
- Detected by Pingoru
- Sep 03, 2026, 03:51 AM UTC
- Resolved
- Sep 08, 2026, 11:20 AM UTC
- Duration
- 5d 7h
Affected: Residential APIResidential Proxies USResidential Proxies EUResidential Proxies SGResidential Proxies JPResidential Proxies AU
Timeline · 4 updates
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investigating Sep 03, 2026, 03:51 AM UTC
We are investigating degraded performance affecting some customers using our Residential Proxies in the United States, Europe, Singapore, Japan and Australia. Requests may be slower than usual or fail intermittently. Our team is actively looking into it and we will share further updates as we learn more.
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identified Sep 03, 2026, 04:30 AM UTC
We have identified the cause of degraded performance for some customers using our Residential Proxies in the United States, Europe, Singapore, Japan and Australia. We are working to restore full service.
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identified Sep 03, 2026, 04:32 AM UTC
We have identified an issue with our upstream provider as the source of degraded performance for some customers using our Residential Proxies in the United States, Europe, Singapore, Japan and Australia, as well as the Residential API. We will share further updates as we learn more.
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resolved Sep 08, 2026, 11:20 AM UTC
This incident is resolved. Service has been fully restored. We apologise for the disruption.
Read the full incident report →
- Detected by Pingoru
- Sep 02, 2026, 02:43 PM UTC
- Resolved
- Sep 08, 2026, 04:51 AM UTC
- Duration
- 5d 14h
Affected: North America ISP
Timeline · 2 updates
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investigating Sep 02, 2026, 02:43 PM UTC
We are investigating a partial outage affecting a specific set of ISP proxy IP addresses in the United States. The affected IP addresses have been intermittently unreachable since approximately 13:44 UTC on 2 September 2026 and are currently unreachable. Other IP addresses, and all other locations in the region, are not affected. Our team is actively looking into it and we will share further updates as we learn more.
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resolved Sep 08, 2026, 04:51 AM UTC
This incident is resolved. Service has been fully restored. We apologise for the disruption.
Read the full incident report →
- Detected by Pingoru
- Aug 31, 2026, 06:39 AM UTC
- Resolved
- Sep 08, 2026, 04:51 AM UTC
- Duration
- 7d 22h
Affected: Southern America ISP
Timeline · 2 updates
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investigating Aug 31, 2026, 06:39 AM UTC
We are investigating degraded performance affecting some customers in Colombia. Our team is actively looking into it and we will share further updates as we learn more.
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resolved Sep 08, 2026, 04:51 AM UTC
This incident is resolved. Service has been fully restored. We apologise for the disruption.
Read the full incident report →
- Detected by Pingoru
- Aug 30, 2026, 05:06 PM UTC
- Resolved
- Sep 08, 2026, 04:51 AM UTC
- Duration
- 8d 11h
Affected: Asia ISP
Timeline · 2 updates
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investigating Aug 30, 2026, 05:06 PM UTC
We are investigating degraded performance affecting some customers in Singapore. Our team is actively looking into it and we will share further updates as we learn more.
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resolved Sep 08, 2026, 04:51 AM UTC
This incident is resolved. Service has been fully restored. We apologise for the disruption.
Read the full incident report →
- Detected by Pingoru
- Aug 29, 2026, 07:25 AM UTC
- Resolved
- Aug 29, 2026, 08:02 AM UTC
- Duration
- 37m
Affected: Northern Europe DC
Timeline · 1 update
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investigating Aug 29, 2026, 07:25 AM UTC
We are investigating a partial outage affecting some customers in Estonia. Our team is actively looking into it and we will share further updates as we learn more.
Read the full incident report →
- Detected by Pingoru
- Aug 28, 2026, 02:29 PM UTC
- Resolved
- Aug 28, 2026, 02:38 PM UTC
- Duration
- 9m
Affected: North America DC
Timeline · 2 updates
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investigating Aug 28, 2026, 02:29 PM UTC
We are investigating a partial outage affecting some customers in the United States. Our team is actively looking into it and we will share further updates as we learn more.
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resolved Aug 28, 2026, 02:38 PM UTC
This incident is resolved. Service has been fully restored. We apologise for the disruption.
Read the full incident report →
- Detected by Pingoru
- Aug 28, 2026, 06:44 AM UTC
- Resolved
- Aug 28, 2026, 06:44 AM UTC
- Duration
- —
Affected: Asia DC
Timeline · 1 update
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resolved Aug 28, 2026, 06:44 AM UTC
Between 05:31 and 06:39 UTC on 28 August, some customers in Turkey, Saudi Arabia, Israel, Jordan and Qatar experienced a partial outage affecting datacenter proxies. Service has been fully restored. We apologise for the disruption.
Read the full incident report →
- Detected by Pingoru
- Aug 28, 2026, 06:44 AM UTC
- Resolved
- Aug 28, 2026, 06:44 AM UTC
- Duration
- —
Affected: Southern Europe DC
Timeline · 1 update
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resolved Aug 28, 2026, 06:44 AM UTC
Between 05:31 and 06:39 UTC on 28 August, some customers in Greece experienced a partial outage affecting datacenter proxies. Service has been fully restored. We apologise for the disruption.
Read the full incident report →
- Detected by Pingoru
- Aug 28, 2026, 06:44 AM UTC
- Resolved
- Aug 28, 2026, 06:44 AM UTC
- Duration
- —
Affected: Eastern Europe DC
Timeline · 1 update
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resolved Aug 28, 2026, 06:44 AM UTC
Between 05:31 and 06:39 UTC on 28 August, some customers in Bulgaria experienced a partial outage affecting datacenter proxies. Service has been fully restored. We apologise for the disruption.
Read the full incident report →
- Detected by Pingoru
- Aug 26, 2026, 02:50 PM UTC
- Resolved
- Sep 08, 2026, 04:51 AM UTC
- Duration
- 12d 14h
Affected: Asia ISP
Timeline · 4 updates
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investigating Aug 26, 2026, 02:50 PM UTC
We are investigating degraded performance affecting some ISP proxy customers in Singapore and Japan. Other countries in the region are not affected. Our team is actively looking into it and we will share further updates as we learn more.
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identified Aug 26, 2026, 03:44 PM UTC
We have identified a partial outage affecting a specific set of ISP proxy IP addresses in Singapore and Tokyo. The affected IP addresses stopped responding from approximately 14:20 UTC on 26 August 2026. Only those IP addresses are impacted; proxy IP addresses that were working after that time, and all other locations, are not affected. Replacement IP addresses are being prepared exclusively for customers whose proxy IP addresses are affected, and those proxies will be transferred to the new IP addresses. If your proxy IP addresses are working, you are not affected and no action is needed. We will share further updates as the transfers progress.
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identified Aug 28, 2026, 08:23 AM UTC
Update: replacement IP addresses have been allocated for the affected ISP proxy IP addresses in Singapore and Tokyo, and the transfers are in progress. Customers whose proxies are being moved will see the new IP addresses in their dashboard. Proxy IP addresses that were working after 26 August are not affected and require no action. We will confirm here once all transfers are complete.
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resolved Sep 08, 2026, 04:51 AM UTC
This incident is resolved. Service has been fully restored. We apologise for the disruption.
Read the full incident report →
- Detected by Pingoru
- Aug 26, 2026, 02:35 PM UTC
- Resolved
- Sep 08, 2026, 04:51 AM UTC
- Duration
- 12d 14h
Affected: Western Europe ISP
Timeline · 4 updates
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investigating Aug 26, 2026, 02:35 PM UTC
We are investigating degraded performance affecting some ISP proxy customers in Ireland. Other countries in the region are not affected. Our team is actively looking into it and we will share further updates as we learn more.
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identified Aug 26, 2026, 03:44 PM UTC
We have identified a partial outage affecting a specific set of ISP proxy IP addresses in Dublin. The affected IP addresses stopped responding from approximately 14:00 UTC on 26 August 2026. Only those IP addresses are impacted; proxy IP addresses that were working after that time, and all other locations, are not affected. Replacement IP addresses are being prepared exclusively for customers whose proxy IP addresses are affected, and those proxies will be transferred to the new IP addresses. If your proxy IP addresses are working, you are not affected and no action is needed. We will share further updates as the transfers progress.
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identified Aug 28, 2026, 08:23 AM UTC
Update: replacement IP addresses have been allocated for the affected ISP proxy IP addresses in Dublin, and the transfers are in progress. Customers whose proxies are being moved will see the new IP addresses in their dashboard. Proxy IP addresses that were working after 26 August are not affected and require no action. We will confirm here once all transfers are complete.
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resolved Sep 08, 2026, 04:51 AM UTC
This incident is resolved. Service has been fully restored. We apologise for the disruption.
Read the full incident report →
- Detected by Pingoru
- Aug 26, 2026, 02:35 PM UTC
- Resolved
- Sep 16, 2026, 05:09 PM UTC
- Duration
- 21d 2h
Affected: Southern Europe ISP
Timeline · 4 updates
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investigating Aug 26, 2026, 02:35 PM UTC
We are investigating degraded performance affecting some ISP proxy customers in Italy and Greece. Other countries in the region are not affected. Our team is actively looking into it and we will share further updates as we learn more.
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identified Aug 26, 2026, 03:44 PM UTC
We have identified a partial outage affecting a specific set of ISP proxy IP addresses in Rome and Athens. The affected IP addresses stopped responding from approximately 14:00 UTC on 26 August 2026. Only those IP addresses are impacted; proxy IP addresses that were working after that time, and all other locations, are not affected. Replacement IP addresses are being prepared exclusively for customers whose proxy IP addresses are affected, and those proxies will be transferred to the new IP addresses. If your proxy IP addresses are working, you are not affected and no action is needed. We will share further updates as the transfers progress.
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identified Aug 28, 2026, 08:23 AM UTC
Update: the affected ISP proxy IP addresses in Rome and Athens remain unavailable. Replacement IP addresses are being prepared and affected customers' proxies will be transferred to them; some transfers are already under way. Proxy IP addresses that were working after 26 August are not affected and require no action. We will post a further update once the transfers are complete.
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resolved Sep 16, 2026, 05:09 PM UTC
This incident is resolved. Service has been fully restored. We apologise for the disruption.
Read the full incident report →
- Detected by Pingoru
- Aug 26, 2026, 10:11 AM UTC
- Resolved
- Aug 26, 2026, 10:19 AM UTC
- Duration
- 8m
Affected: North America ISP
Timeline · 2 updates
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investigating Aug 26, 2026, 10:11 AM UTC
We are investigating an issue affecting some ISP customers in the United States. Our team is actively working on it and we will share further updates as we learn more.
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resolved Aug 26, 2026, 10:19 AM UTC
This incident is resolved. Service has been fully restored. We apologise for the disruption.
Read the full incident report →
- Detected by Pingoru
- Aug 25, 2026, 07:34 AM UTC
- Resolved
- Aug 25, 2026, 07:49 AM UTC
- Duration
- 14m
Affected: IPRoyal Customer Dashboard
Timeline · 3 updates
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investigating Aug 25, 2026, 07:34 AM UTC
We are currently experiencing technical difficulties with the IPRoyal dashboard. Our team is actively working to resolve this issue and restore functionality as quickly as possible. We apologize for any inconvenience this may cause and appreciate your patience while we address this matter.
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investigating Aug 25, 2026, 07:45 AM UTC
Dashboard, API and account access unavailable. We are investigating an issue that is preventing access to the customer dashboard, the API and account management. Customers may be unable to log in, view their accounts or make API calls to the affected endpoints. Proxy connections are not affected. Residential, ISP and Datacenter proxies continue to operate normally — traffic already configured keeps working, and existing proxy credentials keep working.The issue began at approximately 07:10 UTC. Our engineering team is actively working on it and we will post an update within 30 minutes.
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resolved Aug 25, 2026, 07:49 AM UTC
Dashboard, API and account access have been restored as of 07:40 UTC. We are monitoring closely to confirm full stability. Proxy connections were unaffected throughout. If you are still seeing errors, please clear your session and log in again, or contact support.
Read the full incident report →
- Detected by Pingoru
- Aug 24, 2026, 09:59 AM UTC
- Resolved
- Aug 26, 2026, 02:19 PM UTC
- Duration
- 2d 4h
Affected: Central Europe DC
Timeline · 2 updates
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investigating Aug 24, 2026, 09:59 AM UTC
We are investigating degraded performance affecting some customers in Germany. Our team is actively looking into it and we will share further updates as we learn more.
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resolved Aug 26, 2026, 02:19 PM UTC
This incident is resolved. Service has been fully restored. We apologise for the disruption.
Read the full incident report →
- Detected by Pingoru
- Aug 24, 2026, 09:54 AM UTC
- Resolved
- Aug 26, 2026, 02:19 PM UTC
- Duration
- 2d 4h
Affected: Asia DC
Timeline · 2 updates
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investigating Aug 24, 2026, 09:54 AM UTC
We are investigating degraded performance affecting some customers in Japan. Our team is actively looking into it and we will share further updates as we learn more.
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resolved Aug 26, 2026, 02:19 PM UTC
This incident is resolved. Service has been fully restored. We apologise for the disruption.
Read the full incident report →
- Detected by Pingoru
- Aug 23, 2026, 08:52 PM UTC
- Resolved
- Aug 24, 2026, 10:22 AM UTC
- Duration
- 13h 29m
Affected: North America DC
Timeline · 6 updates
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investigating Aug 23, 2026, 08:52 PM UTC
We are investigating a partial outage affecting some customers in the United States. Our team is actively looking into it and we will share further updates as we learn more.
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monitoring Aug 23, 2026, 09:39 PM UTC
Service for customers in the United States has been restored. We are monitoring to confirm that it remains stable before closing this incident.
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investigating Aug 23, 2026, 10:04 PM UTC
Service has become unavailable again for some customers in the United States. We are continuing to investigate and will share further updates as we learn more.
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identified Aug 24, 2026, 09:08 AM UTC
We have identified the cause of this outage and recovery work is in progress. Some customers in the United States may continue to experience disruption. We do not yet have an estimated time for full restoration and will share further updates as we learn more.
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monitoring Aug 24, 2026, 10:14 AM UTC
Service for customers in the United States has been restored. We are monitoring to confirm that it remains stable.
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resolved Aug 24, 2026, 10:22 AM UTC
This incident is resolved. Service has been fully restored. We apologise for the disruption.
Read the full incident report →
- Detected by Pingoru
- Aug 21, 2026, 01:45 PM UTC
- Resolved
- Aug 22, 2026, 10:33 AM UTC
- Duration
- 20h 48m
Affected: Eastern Europe DC
Timeline · 2 updates
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investigating Aug 21, 2026, 01:45 PM UTC
We are experiencing unexpected downtime with our Datacenter proxies in Poland. Location: Poland Detected: 2026-08-21 13:25 UTC Our team is actively working to resolve this issue and restore functionality as quickly as possible. We apologize for the inconvenience this may cause and appreciate your understanding.
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resolved Aug 22, 2026, 10:33 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Aug 20, 2026, 08:54 AM UTC
- Resolved
- Aug 20, 2026, 05:29 PM UTC
- Duration
- 8h 34m
Affected: Western Europe DC
Timeline · 2 updates
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investigating Aug 20, 2026, 08:54 AM UTC
We are experiencing unexpected downtime with our DCH proxies in Denmark. Location: Denmark Detected: 2026-08-20 07:20 UTC Our team is actively working to resolve this issue and restore functionality as quickly as possible. We apologize for the inconvenience this may cause and appreciate your understanding.
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resolved Aug 20, 2026, 05:29 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Aug 18, 2026, 02:05 PM UTC
- Resolved
- Aug 22, 2026, 05:45 PM UTC
- Duration
- 4d 3h
Affected: Western Europe ISP
Timeline · 3 updates
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investigating Aug 18, 2026, 02:05 PM UTC
We are experiencing unexpected downtime with our ISP proxies in United Kingdom. Location: United Kingdom Detected: 2026-08-18 13:00:00 UTC Our team is actively working to resolve this issue and restore functionality as quickly as possible. We apologize for the inconvenience this may cause and appreciate your understanding.
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monitoring Aug 20, 2026, 05:29 PM UTC
A fix has been implemented and we are monitoring the results.
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resolved Aug 22, 2026, 05:45 PM UTC
This incident is resolved. Connectivity for the affected ISP proxies in the United Kingdom was restored on 20 August and has been stable since. Western Europe ISP services are operating normally. We apologise for the disruption.
Read the full incident report →
- Detected by Pingoru
- Aug 14, 2026, 08:12 AM UTC
- Resolved
- Aug 14, 2026, 01:26 PM UTC
- Duration
- 5h 13m
Affected: Northern Europe ISP
Timeline · 2 updates
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investigating Aug 14, 2026, 08:12 AM UTC
We are investigating degraded performance affecting some customers in Latvia. Service remains available for all other locations. Our team is actively looking into it and we will share further updates as we learn more.
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resolved Aug 14, 2026, 01:26 PM UTC
This incident is resolved. Service for customers in Latvia has been fully restored. We apologise for the disruption.
Read the full incident report →
- Detected by Pingoru
- Aug 14, 2026, 05:34 AM UTC
- Resolved
- Aug 14, 2026, 05:43 AM UTC
- Duration
- 9m
Affected: Northern Europe ISP
Timeline · 2 updates
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investigating Aug 14, 2026, 05:34 AM UTC
We are investigating a partial outage affecting customers in Norway. Service remains available for all other locations. Our team is actively looking into it and we will share further updates as we learn more.
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resolved Aug 14, 2026, 05:43 AM UTC
This incident is resolved. Service has been fully restored. We apologise for the disruption.
Read the full incident report →
- Detected by Pingoru
- Aug 10, 2026, 01:32 PM UTC
- Resolved
- Aug 10, 2026, 01:37 PM UTC
- Duration
- 5m
Affected: North America ISP
Timeline · 2 updates
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investigating Aug 10, 2026, 01:32 PM UTC
We are investigating an issue affecting a portion of our North America ISP proxy pool (Arizona). Some customers using ISP proxies in this region may experience connection failures. We will provide updates as more information becomes available.
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resolved Aug 10, 2026, 01:37 PM UTC
This incident has been resolved. Service for the affected portion of our North America ISP proxy pool (Arizona) was restored as of 13:32 UTC. The disruption lasted approximately 30 minutes. We apologize for the inconvenience.
Read the full incident report →
- Detected by Pingoru
- Aug 10, 2026, 07:57 AM UTC
- Resolved
- Aug 10, 2026, 01:05 PM UTC
- Duration
- 5h 8m
Affected: Asia ISP
Timeline · 2 updates
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investigating Aug 10, 2026, 07:57 AM UTC
We are investigating an issue affecting a portion of our Asia ISP proxy pool. Some customers using ISP proxies in South Korea may experience connection failures. We are working on restoring service and will post updates here.
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resolved Aug 10, 2026, 01:05 PM UTC
This incident has been resolved. Connectivity for the affected portion of our Asia ISP proxy pool (South Korea) was fully restored as of 13:02 UTC. We apologize for the inconvenience.
Read the full incident report →