IPRoyal Outage History

Started Nov 03, 2026, 08:12 PM UTC· resolved Nov 03, 2026, 10:56 PM UTC

1. investigating Nov 03, 2026, 08:12 PM UTC

   We are investigating a partial outage affecting Residential Proxies and the Residential API. Some customers may see failed or degraded connections. We will share further updates as we learn more.

2. monitoring Nov 03, 2026, 09:13 PM UTC

   A fix has been applied and we are monitoring the results. We will share further updates as we learn more.

3. monitoring Nov 03, 2026, 09:44 PM UTC

   Residential Proxies SG, JP and AU have resumed normal operations. We are continuing to monitor the remaining affected components and will share further updates as we learn more.

4. monitoring Nov 03, 2026, 09:48 PM UTC

   EU and Asia regions are expected to recover within 1 hour. We will share further updates as we learn more.

5. monitoring Nov 03, 2026, 09:49 PM UTC

   EU and USA regions are expected to recover within 1 hour. We will share further updates as we learn more.

6. resolved Nov 03, 2026, 10:56 PM UTC

   Residential Proxies US, EU and Residential API have resumed normal operations. This incident is now resolved.

Read the full incident report →

Started Nov 03, 2026, 01:14 PM UTC· resolved Nov 04, 2026, 10:42 AM UTC

1. identified Nov 03, 2026, 01:14 PM UTC

   We are performing unplanned maintenance on part of our infrastructure in Sydney and Concord, Australia. During this time, some ISP and Datacenter proxies in these locations are partially unavailable or may experience slow connections. Estimated duration: up to 12 hours, from 2026-11-03 13:13 UTC to 2026-11-04 01:13 UTC. We will post an update here as soon as the work is complete.

2. resolved Nov 04, 2026, 10:42 AM UTC

   The maintenance has been completed and all affected proxies in Sydney and Concord, Australia are operating normally.

Read the full incident report →

Started Oct 29, 2026, 11:49 AM UTC· resolved Oct 29, 2026, 01:29 PM UTC

1. investigating Oct 29, 2026, 11:49 AM UTC

   We are investigating reports of degraded performance on Residential Proxies across all regions. We will share further updates as we learn more.

2. monitoring Oct 29, 2026, 11:57 AM UTC

   A fix has been applied and we are monitoring the results. We will share further updates as we learn more.

3. resolved Oct 29, 2026, 01:29 PM UTC

   This incident has been resolved. Residential Proxies and the Residential API are operating normally.

Read the full incident report →

Started Oct 26, 2026, 06:04 AM UTC· resolved Oct 26, 2026, 11:50 AM UTC

1. investigating Oct 26, 2026, 06:04 AM UTC

   We are investigating connectivity issues affecting a number of ISP proxy IPs located in the United States. Customers using affected IPs may experience connection failures. ISP proxies in other regions are not affected. We will share further updates as we learn more.

2. resolved Oct 26, 2026, 11:50 AM UTC

   This incident has been resolved. The affected ISP proxy IPs in the United States are operating normally again. We apologize for the disruption.

Read the full incident report →

Started Oct 22, 2026, 03:26 PM UTC· resolved Oct 22, 2026, 08:05 PM UTC

1. investigating Oct 22, 2026, 03:26 PM UTC

   We are currently investigating intermittent connectivity affecting a portion of our ISP proxies in Brazil. Affected endpoints may be unreachable or experience instability. Other regions and product lines are not affected. Our team is engaged with our upstream provider to restore stable service. We will share further updates as we learn more.

2. resolved Oct 22, 2026, 08:05 PM UTC

   This incident has been resolved. Connectivity to the affected ISP proxies in Brazil has been fully restored. Thank you for your patience.

Read the full incident report →

Started Oct 22, 2026, 11:33 AM UTC· resolved Oct 22, 2026, 12:04 PM UTC

1. investigating Oct 22, 2026, 11:33 AM UTC

   We are currently investigating intermittent connectivity affecting a portion of our ISP proxies in the United States. Affected endpoints may be unreachable or experience instability. Other regions and product lines are not affected. Our team is engaged with our upstream provider to restore stable service. We will share further updates as we learn more.

2. monitoring Oct 22, 2026, 11:41 AM UTC

   Service is recovering — the majority of affected US ISP proxies in the United States are back online. We are monitoring the remaining connectivity and continue working with our upstream provider on full restoration.

3. resolved Oct 22, 2026, 12:04 PM UTC

   This incident has been resolved. Connectivity to the affected US ISP proxies in the United States has been fully restored. Thank you for your patience.

Read the full incident report →

Started Oct 21, 2026, 10:52 AM UTC· resolved Oct 21, 2026, 11:25 AM UTC

1. investigating Oct 21, 2026, 10:52 AM UTC

   We are experiencing partial network issues. Some services may be unreachable from certain locations. This is affecting our dashboards and the Residential proxy service. Our team is investigating, and we will post an update as soon as we have more information.

2. resolved Oct 21, 2026, 11:25 AM UTC

   The issue has been resolved. Dashboards and Residential proxies are operating normally. We apologize for the inconvenience.

Read the full incident report →

Started Oct 18, 2026, 11:08 PM UTC· resolved Oct 19, 2026, 11:49 AM UTC

1. investigating Oct 18, 2026, 11:08 PM UTC

   We are investigating an issue affecting a portion of our North America ISP proxies. Customers using proxies located in New York and Arizona may experience connection failures. Other regions and products are not affected. Our team is working on it and we will share further updates as we learn more.

2. identified Oct 19, 2026, 06:50 AM UTC

   We have identified the issue: one of the servers serving a portion of our North America ISP proxies is unreachable. Customers using proxies located in New York and Arizona may experience connection failures. Other regions and products are not affected. Our team is working to restore service and we will share further updates as we learn more.

3. resolved Oct 19, 2026, 11:49 AM UTC

   This incident has been resolved. Service has been restored for the affected North America ISP proxies and connections are working normally again. We apologize for the disruption.

Read the full incident report →

Started Oct 12, 2026, 10:51 PM UTC· resolved Oct 13, 2026, 07:45 PM UTC

1. investigating Oct 12, 2026, 10:51 PM UTC

   We are investigating degraded performance on some of our static ISP proxies in Germany, Austria, Czechia, Switzerland, Poland, Hungary, Bulgaria, the United Kingdom, the Netherlands, France, Italy and Spain. Affected proxies may show reduced speeds and timeouts. Our team is working with our infrastructure provider to resolve this.

2. monitoring Oct 13, 2026, 10:49 AM UTC

   A fix has been implemented and we are monitoring the results.

3. resolved Oct 13, 2026, 07:45 PM UTC

   This incident has been resolved.

Read the full incident report →

Started Oct 12, 2026, 09:29 AM UTC· resolved Oct 12, 2026, 11:51 AM UTC

1. investigating Oct 12, 2026, 09:29 AM UTC

   We are investigating an issue affecting the IPRoyal Customer Dashboard. We will share further updates as we learn more.

2. identified Oct 12, 2026, 09:31 AM UTC

   The issue has been identified and a fix is being implemented.

3. resolved Oct 12, 2026, 11:51 AM UTC

   This incident has been resolved.

Read the full incident report →

Started Oct 05, 2026, 10:33 AM UTC· resolved Oct 05, 2026, 02:20 PM UTC

1. investigating Oct 05, 2026, 10:33 AM UTC

   We are experiencing unexpected downtime with our Static proxies in Asia. Location: Asia Detected: 2026-10-05 11:00 UTC Our team is actively working to resolve this issue and restore functionality as quickly as possible. We apologize for the inconvenience this may cause and appreciate your understanding.

2. identified Oct 05, 2026, 10:44 AM UTC

   The issue has been identified and a fix is being implemented.

3. resolved Oct 05, 2026, 02:20 PM UTC

   This incident has been resolved.

Read the full incident report →

Started Oct 04, 2026, 11:02 AM UTC· resolved Oct 04, 2026, 02:40 PM UTC

1. investigating Oct 04, 2026, 11:02 AM UTC

   We are experiencing unexpected network issues with our ISP proxies in United Kingdom. Location: United Kingdom Detected: 2026-10-04 12:00 UTC Our team is actively working to resolve this issue and restore functionality as quickly as possible. We apologize for the inconvenience this may cause and appreciate your understanding.

2. resolved Oct 04, 2026, 02:40 PM UTC

   This incident has been resolved.

Read the full incident report →

Started Sep 09, 2026, 03:48 PM UTC· resolved Sep 09, 2026, 08:58 PM UTC

1. investigating Sep 09, 2026, 03:48 PM UTC

   We are investigating an issue affecting static Proxy connections in South America. Customers using datacenter proxies in Argentina, Brazil, Chile, Colombia, Peru and Venezuela may be unable to establish connections through the affected addresses. Proxy addresses in other regions are not affected. Our engineering team is actively investigating, and we will share further updates as we learn more.

2. resolved Sep 09, 2026, 08:58 PM UTC

   This incident is resolved. Static Proxy connectivity in South America has been fully restored. We apologise for the disruption.

Read the full incident report →

Started Sep 03, 2026, 03:51 AM UTC· resolved Sep 08, 2026, 11:20 AM UTC

1. investigating Sep 03, 2026, 03:51 AM UTC

   We are investigating degraded performance affecting some customers using our Residential Proxies in the United States, Europe, Singapore, Japan and Australia. Requests may be slower than usual or fail intermittently. Our team is actively looking into it and we will share further updates as we learn more.

2. identified Sep 03, 2026, 04:30 AM UTC

   We have identified the cause of degraded performance for some customers using our Residential Proxies in the United States, Europe, Singapore, Japan and Australia. We are working to restore full service.

3. identified Sep 03, 2026, 04:32 AM UTC

   We have identified an issue with our upstream provider as the source of degraded performance for some customers using our Residential Proxies in the United States, Europe, Singapore, Japan and Australia, as well as the Residential API. We will share further updates as we learn more.

4. resolved Sep 08, 2026, 11:20 AM UTC

   This incident is resolved. Service has been fully restored. We apologise for the disruption.

Read the full incident report →

Started Aug 31, 2026, 06:39 AM UTC· resolved Sep 08, 2026, 04:51 AM UTC

1. investigating Aug 31, 2026, 06:39 AM UTC

   We are investigating degraded performance affecting some customers in Colombia. Our team is actively looking into it and we will share further updates as we learn more.

2. resolved Sep 08, 2026, 04:51 AM UTC

   This incident is resolved. Service has been fully restored. We apologise for the disruption.

Read the full incident report →

Started Aug 30, 2026, 05:06 PM UTC· resolved Sep 08, 2026, 04:51 AM UTC

1. investigating Aug 30, 2026, 05:06 PM UTC

   We are investigating degraded performance affecting some customers in Singapore. Our team is actively looking into it and we will share further updates as we learn more.

2. resolved Sep 08, 2026, 04:51 AM UTC

   This incident is resolved. Service has been fully restored. We apologise for the disruption.

Read the full incident report →

Started Aug 29, 2026, 07:25 AM UTC· resolved Aug 29, 2026, 08:02 AM UTC

1. investigating Aug 29, 2026, 07:25 AM UTC

   We are investigating a partial outage affecting some customers in Estonia. Our team is actively looking into it and we will share further updates as we learn more.

Read the full incident report →

Started Aug 28, 2026, 02:29 PM UTC· resolved Aug 28, 2026, 02:38 PM UTC

1. investigating Aug 28, 2026, 02:29 PM UTC

   We are investigating a partial outage affecting some customers in the United States. Our team is actively looking into it and we will share further updates as we learn more.

2. resolved Aug 28, 2026, 02:38 PM UTC

   This incident is resolved. Service has been fully restored. We apologise for the disruption.

Read the full incident report →

Started Aug 28, 2026, 05:31 AM UTC· resolved Aug 28, 2026, 06:39 AM UTC

1. resolved Aug 28, 2026, 06:44 AM UTC

   Between 05:31 and 06:39 UTC on 28 August, some customers in Bulgaria experienced a partial outage affecting datacenter proxies. Service has been fully restored. We apologise for the disruption.

Read the full incident report →

Started Aug 28, 2026, 05:31 AM UTC· resolved Aug 28, 2026, 06:39 AM UTC

1. resolved Aug 28, 2026, 06:44 AM UTC

   Between 05:31 and 06:39 UTC on 28 August, some customers in Greece experienced a partial outage affecting datacenter proxies. Service has been fully restored. We apologise for the disruption.

Read the full incident report →

Started Aug 28, 2026, 05:31 AM UTC· resolved Aug 28, 2026, 06:39 AM UTC

1. resolved Aug 28, 2026, 06:44 AM UTC

   Between 05:31 and 06:39 UTC on 28 August, some customers in Turkey, Saudi Arabia, Israel, Jordan and Qatar experienced a partial outage affecting datacenter proxies. Service has been fully restored. We apologise for the disruption.

Read the full incident report →

Started Aug 26, 2026, 02:59 PM UTC· resolved Sep 08, 2026, 04:51 AM UTC

1. investigating Aug 26, 2026, 02:59 PM UTC

   We are investigating degraded performance affecting some ISP proxy customers in the United States. Other countries in the region are not affected. Our team is actively looking into it and we will share further updates as we learn more.

2. identified Aug 26, 2026, 03:44 PM UTC

   We have identified a partial outage affecting a specific set of ISP proxy IP addresses in New York City. The affected IP addresses stopped responding from approximately 14:25 UTC on 26 August 2026. Only those IP addresses are impacted; proxy IP addresses that were working after that time, and all other locations, are not affected. Replacement IP addresses are being prepared exclusively for customers whose proxy IP addresses are affected, and those proxies will be transferred to the new IP addresses. If your proxy IP addresses are working, you are not affected and no action is needed. We will share further updates as the transfers progress.

3. identified Aug 28, 2026, 08:23 AM UTC

   Update: replacement IP addresses have been allocated for the affected ISP proxy IP addresses in New York City, and the transfers are in progress. Customers whose proxies are being moved will see the new IP addresses in their dashboard. Proxy IP addresses that were working after 26 August are not affected and require no action. We will confirm here once all transfers are complete.

4. resolved Sep 08, 2026, 04:51 AM UTC

   This incident is resolved. Service has been fully restored. We apologise for the disruption.

Read the full incident report →

Started Aug 26, 2026, 02:50 PM UTC· resolved Sep 08, 2026, 04:51 AM UTC

1. investigating Aug 26, 2026, 02:50 PM UTC

   We are investigating degraded performance affecting some ISP proxy customers in Singapore and Japan. Other countries in the region are not affected. Our team is actively looking into it and we will share further updates as we learn more.

2. identified Aug 26, 2026, 03:44 PM UTC

   We have identified a partial outage affecting a specific set of ISP proxy IP addresses in Singapore and Tokyo. The affected IP addresses stopped responding from approximately 14:20 UTC on 26 August 2026. Only those IP addresses are impacted; proxy IP addresses that were working after that time, and all other locations, are not affected. Replacement IP addresses are being prepared exclusively for customers whose proxy IP addresses are affected, and those proxies will be transferred to the new IP addresses. If your proxy IP addresses are working, you are not affected and no action is needed. We will share further updates as the transfers progress.

3. identified Aug 28, 2026, 08:23 AM UTC

   Update: replacement IP addresses have been allocated for the affected ISP proxy IP addresses in Singapore and Tokyo, and the transfers are in progress. Customers whose proxies are being moved will see the new IP addresses in their dashboard. Proxy IP addresses that were working after 26 August are not affected and require no action. We will confirm here once all transfers are complete.

4. resolved Sep 08, 2026, 04:51 AM UTC

   This incident is resolved. Service has been fully restored. We apologise for the disruption.

Read the full incident report →

Started Aug 26, 2026, 02:35 PM UTC· resolved Sep 08, 2026, 04:51 AM UTC

1. investigating Aug 26, 2026, 02:35 PM UTC

   We are investigating degraded performance affecting some ISP proxy customers in Ireland. Other countries in the region are not affected. Our team is actively looking into it and we will share further updates as we learn more.

2. identified Aug 26, 2026, 03:44 PM UTC

   We have identified a partial outage affecting a specific set of ISP proxy IP addresses in Dublin. The affected IP addresses stopped responding from approximately 14:00 UTC on 26 August 2026. Only those IP addresses are impacted; proxy IP addresses that were working after that time, and all other locations, are not affected. Replacement IP addresses are being prepared exclusively for customers whose proxy IP addresses are affected, and those proxies will be transferred to the new IP addresses. If your proxy IP addresses are working, you are not affected and no action is needed. We will share further updates as the transfers progress.

3. identified Aug 28, 2026, 08:23 AM UTC

   Update: replacement IP addresses have been allocated for the affected ISP proxy IP addresses in Dublin, and the transfers are in progress. Customers whose proxies are being moved will see the new IP addresses in their dashboard. Proxy IP addresses that were working after 26 August are not affected and require no action. We will confirm here once all transfers are complete.

4. resolved Sep 08, 2026, 04:51 AM UTC

   This incident is resolved. Service has been fully restored. We apologise for the disruption.

Read the full incident report →

Started Aug 26, 2026, 02:35 PM UTC· resolved Sep 16, 2026, 05:09 PM UTC

1. investigating Aug 26, 2026, 02:35 PM UTC

   We are investigating degraded performance affecting some ISP proxy customers in Italy and Greece. Other countries in the region are not affected. Our team is actively looking into it and we will share further updates as we learn more.

2. identified Aug 26, 2026, 03:44 PM UTC

   We have identified a partial outage affecting a specific set of ISP proxy IP addresses in Rome and Athens. The affected IP addresses stopped responding from approximately 14:00 UTC on 26 August 2026. Only those IP addresses are impacted; proxy IP addresses that were working after that time, and all other locations, are not affected. Replacement IP addresses are being prepared exclusively for customers whose proxy IP addresses are affected, and those proxies will be transferred to the new IP addresses. If your proxy IP addresses are working, you are not affected and no action is needed. We will share further updates as the transfers progress.

3. identified Aug 28, 2026, 08:23 AM UTC

   Update: the affected ISP proxy IP addresses in Rome and Athens remain unavailable. Replacement IP addresses are being prepared and affected customers' proxies will be transferred to them; some transfers are already under way. Proxy IP addresses that were working after 26 August are not affected and require no action. We will post a further update once the transfers are complete.

4. resolved Sep 16, 2026, 05:09 PM UTC

   This incident is resolved. Service has been fully restored. We apologise for the disruption.

Read the full incident report →