- Detected by Pingoru
- Jul 31, 2026, 10:54 AM UTC
- Resolved
- Jul 31, 2026, 01:12 PM UTC
- Duration
- 2h 18m
Affected: IPRoyal Customer Dashboard
Timeline · 4 updates
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investigating Jul 31, 2026, 10:54 AM UTC
We are currently experiencing technical difficulties with the IPRoyal dashboard. Our team is actively working to resolve this issue and restore functionality as quickly as possible. We apologize for any inconvenience this may cause and appreciate your patience while we address this matter.
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investigating Jul 31, 2026, 11:03 AM UTC
We are continuing to investigate this issue.
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investigating Jul 31, 2026, 11:55 AM UTC
Update: dashboard.iproyal.com is back online. The service has been restored and is working normally. We are still investigating the root cause of the outage.
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resolved Jul 31, 2026, 01:12 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Jul 22, 2026, 11:06 AM UTC
- Resolved
- Jul 31, 2026, 05:22 AM UTC
- Duration
- 8d 18h
Affected: Africa DC
Timeline · 2 updates
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investigating Jul 22, 2026, 11:06 AM UTC
We are experiencing unexpected packet loss with our Datacenter proxies in South Africa. Location: South Africa Detected: 2026-07-22 11:00 UTC Our team is actively working to resolve this issue and restore functionality as quickly as possible. We apologize for the inconvenience this may cause and appreciate your understanding.
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resolved Jul 31, 2026, 05:22 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Jul 19, 2026, 08:22 AM UTC
- Resolved
- Jul 19, 2026, 10:26 AM UTC
- Duration
- 2h 3m
Affected: Western Europe ISP
Timeline · 2 updates
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investigating Jul 19, 2026, 08:22 AM UTC
We are experiencing unexpected downtime with our ISP proxies in United Kingdom. Location: United Kingdom Detected: 2026-07-19 07:00 UTC Our team is actively working to resolve this issue and restore functionality as quickly as possible. We apologize for the inconvenience this may cause and appreciate your understanding.
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resolved Jul 19, 2026, 10:26 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Jul 17, 2026, 10:16 AM UTC
- Resolved
- Jul 17, 2026, 02:06 PM UTC
- Duration
- 3h 49m
Affected: North America ISP
Timeline · 2 updates
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investigating Jul 17, 2026, 10:16 AM UTC
We are experiencing unexpected packet loss with our ISP proxies in States. Location: United States Detected: 2026-07-17 10:00 UTC Our team is actively working to resolve this issue and restore functionality as quickly as possible. We apologize for the inconvenience this may cause and appreciate your understanding.
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resolved Jul 17, 2026, 02:06 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Jul 17, 2026, 06:07 AM UTC
- Resolved
- Jul 17, 2026, 06:52 AM UTC
- Duration
- 45m
Affected: Africa DC
Timeline · 2 updates
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investigating Jul 17, 2026, 06:07 AM UTC
We are experiencing unexpected downtime with our Datacenter proxies in South Africa. Location: South Africa Detected: 2026-07-17 03:07 UTC Our team is actively working to resolve this issue and restore functionality as quickly as possible. We apologize for the inconvenience this may cause and appreciate your understanding.
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resolved Jul 17, 2026, 06:52 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Jul 08, 2026, 07:59 PM UTC
- Resolved
- Jul 09, 2026, 02:51 PM UTC
- Duration
- 18h 51m
Affected: Southern America ISP
Timeline · 2 updates
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investigating Jul 08, 2026, 07:59 PM UTC
We are experiencing unexpected downtime with our ISP proxies in Brazil. Location: Brazil Detected: 2026-07-09 17:35 UTC Our team is actively working to resolve this issue and restore functionality as quickly as possible. We apologize for the inconvenience this may cause and appreciate your understanding.
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resolved Jul 09, 2026, 02:51 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Jul 07, 2026, 09:50 AM UTC
- Resolved
- Jul 09, 2026, 08:19 AM UTC
- Duration
- 1d 22h
Affected: North America ISP
Timeline · 2 updates
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investigating Jul 07, 2026, 09:50 AM UTC
We are experiencing unexpected downtime with our ISP proxies in United States. Location: United States Detected: 2026-07-06 11:00 UTC Our team is actively working to resolve this issue and restore functionality as quickly as possible. We apologize for the inconvenience this may cause and appreciate your understanding.
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resolved Jul 09, 2026, 08:19 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Jul 03, 2026, 03:03 AM UTC
- Resolved
- Jul 31, 2026, 01:22 PM UTC
- Duration
- 28d 10h
Affected: Southern America ISP
Timeline · 3 updates
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investigating Jul 03, 2026, 03:03 AM UTC
We are investigating reports of reduced proxy speeds affecting some ISP proxies in Brazil. Connectivity remains available, but throughput on affected endpoints may be lower than usual. We are working to restore normal performance and will share further updates as we learn more.
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investigating Jul 03, 2026, 08:18 PM UTC
We are continuing to work with our upstream provider to restore normal proxy speeds for affected ISP endpoints in Brazil. Connectivity remains available; some endpoints may still experience reduced throughput. Our investigation is ongoing and we will share further updates as we learn more.
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resolved Jul 31, 2026, 01:22 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Jul 03, 2026, 02:59 AM UTC
- Resolved
- Jul 03, 2026, 08:02 PM UTC
- Duration
- 17h 3m
Affected: Asia ISP
Timeline · 2 updates
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investigating Jul 03, 2026, 02:59 AM UTC
We are investigating a connectivity issue affecting some ISP proxy endpoints in Asia (Taiwan and Thailand), beginning at approximately 02:16 UTC on 3 July. Affected customers may be unable to connect on impacted endpoints. We are working with our upstream provider to restore service and will share further updates as we learn more.
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resolved Jul 03, 2026, 08:02 PM UTC
Resolved — the connectivity issue affecting some ISP proxy endpoints in Asia (Taiwan and Thailand) has been resolved. Affected endpoints recovered at approximately 12:28 UTC on 3 July and have remained stable since. Normal service is restored; thank you for your patience.
Read the full incident report →
- Detected by Pingoru
- Jul 01, 2026, 09:19 AM UTC
- Resolved
- Jul 01, 2026, 02:05 PM UTC
- Duration
- 4h 45m
Affected: Eastern Europe ISP
Timeline · 3 updates
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investigating Jul 01, 2026, 09:19 AM UTC
We are experiencing unexpected downtime with our ISP proxies in Romania. Location: Romania Detected: 2026-07-01 08:05 UTC Our team is actively working to resolve this issue and restore functionality as quickly as possible. We apologize for the inconvenience this may cause and appreciate your understanding.
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investigating Jul 01, 2026, 10:04 AM UTC
Update: this issue also affects some ISP proxies in Bulgaria, in addition to Romania. Affected customers in these regions may be unable to connect on impacted endpoints. We are continuing to work with our upstream provider to restore service and will share further updates as we learn more.
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resolved Jul 01, 2026, 02:05 PM UTC
Resolved — connectivity to the affected ISP proxy endpoints in Romania and Bulgaria was restored at approximately 10:54 UTC on 1 July, and service has been stable since. Thank you for your patience.
Read the full incident report →
- Detected by Pingoru
- Jun 28, 2026, 04:50 PM UTC
- Resolved
- Jun 29, 2026, 05:50 AM UTC
- Duration
- 12h 59m
Affected: Southern Europe ISPEastern Europe ISPCentral Europe ISP
Timeline · 2 updates
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identified Jun 28, 2026, 04:50 PM UTC
We have identified the cause of reduced speeds and increased latency on some ISP proxy endpoints in parts of Europe — affecting Poland, Switzerland, Germany, Austria, Bulgaria, and Spain — as a performance issue with our upstream network provider, who is working on a resolution. Connectivity to these endpoints remains operational, and other regions and product lines are unaffected. We will share further updates as we learn more.
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resolved Jun 29, 2026, 05:50 AM UTC
This incident has been resolved. Speeds and latency on the affected European ISP proxy ranges (Poland, Switzerland, Germany, Austria, Bulgaria, and Spain) have returned to normal. Thank you for your patience.
Read the full incident report →
- Detected by Pingoru
- Jun 27, 2026, 09:03 PM UTC
- Resolved
- Jun 27, 2026, 12:00 AM UTC
- Duration
- —
Affected: Residential APIIPRoyal Customer Dashboard
Timeline · 1 update
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resolved Jun 27, 2026, 09:03 PM UTC
Between approximately 18:35 and 19:40 UTC on 27 June 2026, the IPRoyal Customer Dashboard and API experienced a service disruption caused by a network connectivity issue affecting part of our hosting infrastructure. During this period some customers were unable to sign in to the dashboard or encountered errors when using the API. Our proxy services — Residential, ISP and Datacenter — were not affected and continued to operate normally throughout. Connectivity was restored and all dashboard and API functionality returned to normal by 19:40 UTC. We apologise for the inconvenience.
Read the full incident report →
- Detected by Pingoru
- Jun 20, 2026, 06:36 AM UTC
- Resolved
- Jun 20, 2026, 11:56 AM UTC
- Duration
- 5h 19m
Affected: North America ISP
Timeline · 5 updates
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investigating Jun 20, 2026, 06:36 AM UTC
We are investigating a connectivity issue affecting a portion of our ISP proxies in the United States. Affected customers may experience failed connections or timeouts on some US ISP endpoints. Our team is actively investigating the cause, and other regions and product lines are unaffected. We will share further updates as we learn more.
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investigating Jun 20, 2026, 06:45 AM UTC
We are continuing to investigate the connectivity issue affecting a portion of our ISP proxies in the United States. Early indications point to an upstream network connectivity issue, and we are engaging our upstream provider to restore service. Other regions and product lines remain unaffected. We will share further updates as we learn more.
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identified Jun 20, 2026, 10:05 AM UTC
We have identified the cause as an issue with an upstream network provider, who is working to restore service at the highest priority. We do not yet have an estimated time to resolution and will provide further updates as we learn more. The affected proxies are part of our North America (US) ISP service; other regions and products remain unaffected.
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monitoring Jun 20, 2026, 10:39 AM UTC
Connectivity to the affected US ISP proxies has been restored and all affected ranges are reachable again. We are monitoring to confirm full stability before marking this incident resolved. Thank you for your patience.
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resolved Jun 20, 2026, 11:56 AM UTC
This incident is resolved. Our upstream network provider restored connectivity, and all affected US ISP proxy ranges have been stable since approximately 10:35 UTC. Thank you for your patience.
Read the full incident report →
- Detected by Pingoru
- Jun 19, 2026, 12:51 PM UTC
- Resolved
- Jun 19, 2026, 02:22 PM UTC
- Duration
- 1h 31m
Affected: Central Europe ISP
Timeline · 2 updates
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investigating Jun 19, 2026, 12:51 PM UTC
We are investigating connectivity issues affecting a subset of our ISP proxy ranges in Germany and Austria. Most affected ranges have already recovered; a small number remain impacted, and we are working with our upstream provider to restore full service. Other regions are unaffected. We will share further updates as we learn more.
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resolved Jun 19, 2026, 02:22 PM UTC
This incident has been resolved. Connectivity to the affected ISP proxy ranges in Germany and Austria has been fully restored and all ranges are operating normally. Thank you for your patience.
Read the full incident report →
- Detected by Pingoru
- Jun 18, 2026, 03:32 AM UTC
- Resolved
- Jun 18, 2026, 06:24 AM UTC
- Duration
- 2h 51m
Affected: North America ISP
Timeline · 2 updates
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investigating Jun 18, 2026, 03:32 AM UTC
We are investigating a connectivity issue affecting a subset of our North America ISP IP ranges located in New York, United States. Affected customers may experience failed connections or timeouts when using these IPs. Other North America ISP ranges are operating normally. We are working with our upstream provider to restore service and will share further updates as we learn more.
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resolved Jun 18, 2026, 06:24 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Jun 16, 2026, 10:29 AM UTC
- Resolved
- Jun 26, 2026, 12:57 PM UTC
- Duration
- 10d 2h
Affected: Southern America ISP
Timeline · 2 updates
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investigating Jun 16, 2026, 10:29 AM UTC
We are experiencing unexpected downtime with part our ISP proxies in Brazil. Location: Brazil Detected: 2026-06-16 09:20 UTC Our team is actively working to resolve this issue and restore functionality as quickly as possible. We apologize for the inconvenience this may cause and appreciate your understanding.
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resolved Jun 26, 2026, 12:57 PM UTC
This issue has been resolved. Connectivity for the affected ISP proxies in Brazil has been fully restored and all services are operating normally. Thank you for your patience.
Read the full incident report →
- Detected by Pingoru
- Jun 15, 2026, 02:14 PM UTC
- Resolved
- Jun 16, 2026, 03:59 PM UTC
- Duration
- 1d 1h
Affected: Western Europe ISP
Timeline · 3 updates
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investigating Jun 15, 2026, 02:14 PM UTC
We're investigating a connectivity issue affecting a subset of our ISP proxy IP ranges in Belgium. Customers using affected ranges may experience failed or degraded connections; other European ranges and all other regions are unaffected. We're working with our upstream provider to restore service and will share further updates as we learn more.
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identified Jun 15, 2026, 05:18 PM UTC
We've identified the cause as an issue with our upstream provider affecting a subset of our ISP ranges in Belgium. Most affected ranges have now been restored; a small number remain affected and we are working with our provider on full restoration. We will share further updates as we learn more.
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resolved Jun 16, 2026, 03:59 PM UTC
Resolved — the affected Belgium ISP ranges have been restored and service is operating normally. A small number of legacy ranges are being retired; customers on those ranges will be migrated to replacement ranges or credited. Thank you for your patience.
Read the full incident report →
- Detected by Pingoru
- Jun 15, 2026, 02:11 PM UTC
- Resolved
- Jun 26, 2026, 12:38 PM UTC
- Duration
- 10d 22h
Affected: North America ISP
Timeline · 3 updates
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investigating Jun 15, 2026, 02:11 PM UTC
We're investigating a connectivity issue affecting a subset of our ISP proxy IP ranges in Canada. Customers using affected ranges may experience failed or degraded connections; other North American ranges and all other regions are unaffected. We're working with our upstream provider to restore service and will share further updates as we learn more.
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identified Jun 15, 2026, 05:18 PM UTC
We've identified the cause as an issue with our upstream provider affecting a subset of our ISP ranges in Canada. Restoration is in progress with our provider; affected ranges are not yet fully restored. We will share further updates as we learn more.
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resolved Jun 26, 2026, 12:38 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Jun 08, 2026, 12:19 PM UTC
- Resolved
- Jun 09, 2026, 07:32 PM UTC
- Duration
- 1d 7h
Affected: North America ISPNorth America DC
Timeline · 2 updates
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investigating Jun 08, 2026, 12:19 PM UTC
We are investigating a partial outage affecting a subset of our North America ISP and Datacenter proxy ranges. Affected customers may be unable to connect to proxies hosted on one of our US servers. Workaround: affected customers can be issued a replacement proxy on a different server for immediate restoration of service. Please contact our support team and we will provision a replacement right away. Because this is a server-level outage dependent on our upstream provider, full restoration may take an extended period - potentially more than 12 hours. We will share further updates as we learn more. We apologize for the inconvenience.
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resolved Jun 09, 2026, 07:32 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Jun 07, 2026, 04:42 AM UTC
- Resolved
- Jun 08, 2026, 11:53 AM UTC
- Duration
- 1d 7h
Affected: Africa ISP
Timeline · 3 updates
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investigating Jun 07, 2026, 04:42 AM UTC
We are investigating a connectivity issue affecting ISP proxy endpoints in Botswana, Mozambique, Namibia, South Africa, and Zimbabwe. Customers using proxies in these locations may experience connection failures or timeouts. Proxies in all other regions are operating normally. Our team is actively investigating, and we will share further updates as we learn more.
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identified Jun 07, 2026, 04:54 AM UTC
We have identified the issue as an infrastructure failure affecting one of our upstream servers, which has taken the proxy endpoints serving Botswana, Mozambique, Namibia, South Africa, and Zimbabwe offline. Our upstream provider is working to restore the affected server. Proxies in all other regions remain unaffected, and we will share further updates as we learn more.
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resolved Jun 08, 2026, 11:53 AM UTC
This incident has been resolved. Connectivity to the affected ISP proxy endpoints in Botswana, Mozambique, Namibia, South Africa, and Zimbabwe has been restored and services are operating normally. Thank you for your patience.
Read the full incident report →
- Detected by Pingoru
- Jun 05, 2026, 11:11 PM UTC
- Resolved
- Jun 06, 2026, 05:15 AM UTC
- Duration
- 6h 4m
Affected: North America ISP
Timeline · 3 updates
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investigating Jun 05, 2026, 11:11 PM UTC
We are investigating a connectivity issue affecting a portion of our ISP proxies in the United States, caused by an outage at one of our upstream providers. Affected endpoints may be unreachable or fail to establish connections. Other regions and product lines are operating normally. Our team is engaged with the upstream provider to restore service, and we will share further updates as we learn more.
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monitoring Jun 06, 2026, 04:20 AM UTC
Connectivity to the affected ISP proxies in the United States has been restored and endpoints are reachable again. We are monitoring to confirm full stability before marking this incident resolved.
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resolved Jun 06, 2026, 05:15 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Jun 05, 2026, 03:24 AM UTC
- Resolved
- Jun 05, 2026, 04:08 AM UTC
- Duration
- 43m
Affected: Residential Proxies JP
Timeline · 3 updates
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investigating Jun 05, 2026, 03:24 AM UTC
We are investigating reports of degraded performance (increased latency and reduced throughput) on our Japan residential proxy pool. Some connections may be slower than usual. Other residential regions are unaffected.
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monitoring Jun 05, 2026, 03:44 AM UTC
A fix has been implemented and we are monitoring the results.
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resolved Jun 05, 2026, 04:08 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Jun 04, 2026, 01:06 AM UTC
- Resolved
- Jun 04, 2026, 10:12 AM UTC
- Duration
- 9h 5m
Affected: Residential APIResidential Proxies USResidential Proxies EUResidential Proxies SGResidential Proxies JPResidential Proxies AU
Timeline · 3 updates
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investigating Jun 04, 2026, 01:06 AM UTC
We are currently investigating reports of degraded performance across our Residential Proxy network. Customers may experience slower connection speeds, increased latency, or intermittent connection failures when using residential proxies. Our team is actively investigating the cause and working to restore normal service. We will share further updates as we learn more.
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identified Jun 04, 2026, 04:14 AM UTC
The issue has been identified and a fix is being implemented.
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resolved Jun 04, 2026, 10:12 AM UTC
This incident has been resolved. Residential Proxy performance has returned to normal across all regions, and our monitoring confirms stable service. Thank you for your patience.
Read the full incident report →
- Detected by Pingoru
- May 27, 2026, 05:30 AM UTC
- Resolved
- May 27, 2026, 07:36 AM UTC
- Duration
- 2h 6m
Affected: North America ISP
Timeline · 2 updates
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investigating May 27, 2026, 05:30 AM UTC
We are investigating reduced availability affecting a subset of our ISP proxies in the United States (New York region). Affected endpoints may be unreachable or returning intermittent errors. Our team is engaged with our upstream provider to restore service.
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resolved May 27, 2026, 07:36 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- May 25, 2026, 01:43 PM UTC
- Resolved
- May 25, 2026, 07:17 PM UTC
- Duration
- 5h 34m
Affected: North America ISP
Timeline · 3 updates
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identified May 25, 2026, 01:43 PM UTC
We are investigating an issue affecting a portion of our ISP proxy ranges in the United States. Customers routing through the affected US ISP proxies may currently experience connection failures or timeouts. Other regions and product lines are not affected.
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identified May 25, 2026, 01:43 PM UTC
We are continuing to work on a fix for this issue.
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resolved May 25, 2026, 07:17 PM UTC
This incident has been resolved.
Read the full incident report →