Resolved after 7 days 22 hours, affecting Southern America ISP, on August 31, 2026.
This incident is resolved. Service has been fully restored. We apologise for the disruption.
Affected components
Southern America ISP
Update timeline
- investigating Aug 31, 2026, 06:39 AM UTC
We are investigating degraded performance affecting some customers in Colombia. Our team is actively looking into it and we will share further updates as we learn more.
- resolved Sep 08, 2026, 04:51 AM UTC
This incident is resolved. Service has been fully restored. We apologise for the disruption.
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