IPRoyal incident

Static Proxy connection issues in South America

Major Resolved View vendor source →

IPRoyal experienced a major incident on September 9, 2026 affecting Southern America DC, lasting 5h 9m. The incident has been resolved; the full update timeline is below.

Started
Sep 09, 2026, 03:48 PM UTC
Resolved
Sep 09, 2026, 08:58 PM UTC
Duration
5h 9m
Detected by Pingoru
Sep 09, 2026, 03:48 PM UTC

Affected components

Southern America DC

Update timeline

  1. investigating Sep 09, 2026, 03:48 PM UTC

    We are investigating an issue affecting static Proxy connections in South America. Customers using datacenter proxies in Argentina, Brazil, Chile, Colombia, Peru and Venezuela may be unable to establish connections through the affected addresses. Proxy addresses in other regions are not affected. Our engineering team is actively investigating, and we will share further updates as we learn more.

  2. resolved Sep 09, 2026, 08:58 PM UTC

    This incident is resolved. Static Proxy connectivity in South America has been fully restored. We apologise for the disruption.