IPRoyal experienced a major incident on October 18, 2026 affecting North America ISP, lasting 12h 41m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 18, 2026, 11:08 PM UTC
We are investigating an issue affecting a portion of our North America ISP proxies. Customers using proxies located in New York and Arizona may experience connection failures. Other regions and products are not affected. Our team is working on it and we will share further updates as we learn more.
- identified Oct 19, 2026, 06:50 AM UTC
We have identified the issue: one of the servers serving a portion of our North America ISP proxies is unreachable. Customers using proxies located in New York and Arizona may experience connection failures. Other regions and products are not affected. Our team is working to restore service and we will share further updates as we learn more.
- resolved Oct 19, 2026, 11:49 AM UTC
This incident has been resolved. Service has been restored for the affected North America ISP proxies and connections are working normally again. We apologize for the disruption.