Resolved after 5 days 7 hours, affecting Residential API and Residential Proxies US and 1 more, on September 3, 2026.
This incident is resolved. Service has been fully restored. We apologise for the disruption.
Affected components
Update timeline
- investigating Sep 03, 2026, 03:51 AM UTC
We are investigating degraded performance affecting some customers using our Residential Proxies in the United States, Europe, Singapore, Japan and Australia. Requests may be slower than usual or fail intermittently. Our team is actively looking into it and we will share further updates as we learn more.
- identified Sep 03, 2026, 04:30 AM UTC
We have identified the cause of degraded performance for some customers using our Residential Proxies in the United States, Europe, Singapore, Japan and Australia. We are working to restore full service.
- identified Sep 03, 2026, 04:32 AM UTC
We have identified an issue with our upstream provider as the source of degraded performance for some customers using our Residential Proxies in the United States, Europe, Singapore, Japan and Australia, as well as the Residential API. We will share further updates as we learn more.
- resolved Sep 08, 2026, 11:20 AM UTC
This incident is resolved. Service has been fully restored. We apologise for the disruption.
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