iPipeline incident
Multiple Users - InsureSight displaying blank screen upon login - PROD
iPipeline experienced a critical incident on June 16, 2025 affecting InsureSight, lasting 2h 1m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 16, 2025, 05:44 PM UTC
We are investigating reports from multiple users encountering a blank page upon logging into InsureSight. Our data team is actively engaged and working to identify the root cause and implement a resolution. Additional updates will be communicated accordingly. -- iPipeline Support
- resolved Jun 16, 2025, 07:45 PM UTC
The issue was caused by a connectivity failure between internal services due to an authentication error. After identifying a configuration issue related to authentication, the team updated the necessary settings, and connectivity has since been restored. Users are now able to log in to InsureSight as expected. -- iPipeline Support