iPipeline experienced a major incident on August 4, 2025 affecting AFFIRM for Annuities and AFFIRM for Life, lasting 2h 34m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 04, 2025, 03:09 PM UTC
AFFIRM users are currently experiencing an issue when attempting to upload attachments within the AFFIRM application. Users are receiving the following error message when uploading items: ‘Error Upload Failed’. This issue is impacting all AFFIRM customers. Our internal teams have identified the cause and are actively working towards a resolution. Additional updates will be communicated accordingly. -- The iPipeline Support Team
- identified Aug 04, 2025, 05:34 PM UTC
iPipeline continues to work towards resolving the issue preventing users from uploading files to the AFFIRM platform. All iPipeline Teams are actively engage. Additional updates will be communicated accordingly. -- The iPipeline Support Team
- resolved Aug 04, 2025, 05:43 PM UTC
The issue impacting users ability to upload files to the AFFIRM platform has been resolved. iPipeline Teams were able to work with the vendor to resolve the issue. Functionality has been fully restored, and we’re continuing to monitor system performance. -- The iPipeline Support Team