iPipeline incident
AgencyIntegrator - Multiple - Unexpected Error - Attaching Documents to Memos/DV -PROD
iPipeline experienced a minor incident on August 4, 2025 affecting Agency Integrator, lasting 2h 29m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 04, 2025, 03:27 PM UTC
We are currently investigating an issue where agents are unable to upload documents due to an error occurring during the virus scan process. Our support team is actively reviewing the problem and will provide further updates as more information becomes available. --iPipeline Support
- resolved Aug 04, 2025, 05:57 PM UTC
The team engaged Symantec engineers to assist in troubleshooting the issue and has successfully resolved the problem. The root cause was an unsupported Java version that had been installed on the server during an update on August 2. After reverting to the previously supported Java version, the antivirus services started functioning normally. We have confirmed with the support team that agents are now able to upload documents and proceed without issues. -- iPipeline Support